Really disappointed with the company
Really disappointed with the company - I loved the product from the website BUT that’s where it ends - Hat turned up was wrong size - They said they had spoken to the factory who said it would fit me ! It did not - I sent a photo showing the label with the wrong size and a screen shot of my original confirmed order size - They said they would send out a new hat in the right size - I had to chase continuously for 3 weeks - They emailed so say that the hat was finished and ready to be shipped - A couple of days later they emailed to offer an ‘upgraded’ hat at no additional cost - They sent a photo - I rejected the offer as it was not the style or colour I wanted and I had one the same style already - I asked them to dispatch the one I had originally otoand that they had told me was ready to be shipped 2 days before - The hat turned up 3 weeks later and was the upgraded one they had offered (which I had declined) and was still the wrong size - I said I would like a refund - They said they would only do this if I paid for the hats to be returned - Just very very disappointed and would not recommend this company in anyway whatsoever!