It’s giving waste my time and my money
I have had unsatisfactory results with this company before, but to their defence, customer services had done their best to resolve the issue. Hence why I made a subsequent purchase. I recently ordered the Elena wig. The marketing information around the wig is limited. For instance the hair type is listed only as being 100% virgin remy. All the photographs and promotional videos on hair hairvivi and YouTube show the wig as being primarily straight, with a very loose barrel curl added upon styling. The wig arrived true to form and I had been shown a photograph of the style and colour before shipping. However, what was not communicated on the hairvivi website or YouTube is that the Elena wig is essentially a body wave wig that has been temporarily styled to appear straight in the photographs. The hair curls beautifully and can be styled straight or loosely curled. If you’re happy to waste an hour of your day every day for 30 mins of wear. As if there is any moisture in the air outdoors or if the weather is slightly humid then the hair reverts immediately to a hideous, wavy, undifferentiated frizz. A wornan my age has no business wearing a wig with a replica mermaid wave. Of course you don’t know the quality of the wig until you have wore it outdoors and it has been tested against the natural elements of environment. What is looks like in direct sunlight, how it holds a curl and more importantly how well it can remain unaffected by light moisture in the air. I reached out to the company and was the subject of various insults. The later being the company would offer a $30 voucher on account of my mood. My mood being to simply point out having being misled about a product and there being nothing online to accurately inform my purchasing choice at the time. Simply advertise the wig correctly and inform people that the wig they are purchasing underneath the manipulation of styling, is more hot yoga than high society. *Edit due to Hairvivi response* First of all, you are exposing yourselves publicly to be a company that has persistently failed to deliver on the standards promised according to your website and customer reviews. Complaints of any kind are legally useless without valid evidence of consumer rights violations or product misrepresentation. If I remember correctly, according to my photo library, one of the wigs you had shipped out to me was missing a whole hairline around the right side of the forehead and temple. Let’s not then play like you did me any kind goodwill by resolving the issue with me fairly. Shall we also explain more publicly how the refund came about? I was told that I could have a refund if I removed my bad review from trust pilot. Something I will not be doing this time, refund or not. I will not be complicit in deceiving consumers and falsifying reviews. How could anybody be wearing a wig outdoors for three weeks and not have cut the lace? The problem with the quality of this wig had had only come to light following wig being worn outdoors and coming up against moisture in the air. All very well if you live in warm and dry climate but it certainty will not suffice in the UK. Hence, your wig is not fit for purpose. Of course, this wouldn’t be an issue of being misinformed had the product information around the wig had expressed this was a Rick James replica. Although you will be looking less super and way more freak.