While the boxes are great customer…
While the boxes are great customer service and support stinks! They changed addresses on 3 subscriptions to one addresses. They refuse to make it right. The non English speakers are the worst! I ask for supervisors and am refused! I’ve had subscriptions for 2 years! Update: your reply is unhelpful as customer service. The emails make no sense.. last person said there are no more koala boxes.. ok what? Get a handle on your staff and fix it! Again my 3 subscriptions run out in July and will not be renewed! Update 2/3 the company actually had a supervisor call and explain clearly the issues. Training would help. I am satisfied with the outcome.