Customer service A++ quick, painless, exceeds expectations
I placed an order and part of this was a gift I would be taking with me in a trip to visit my son. It was important to receive it before leaving, but somehow there was an issue and it was still waiting for pickup at Viori several days later. I clicked on their chat (which was quick, easy, and emailed me a chat log in case I needed to refer back to it. Many chat customer service is a mess or kicks you off repeatedly etc. Viori's was great) and explained my dilemma. Jordan understood exactly my issue, and went to review the account. They very quickly returned with apologies and explained they had reordered my items and sent priority for me. They also took care of things so I don't need to worry about the first package arriving later while I'm away, and needing to ship it back etc. If it somehow does ship to me they said to keep it gift the order as an apology for the late shipment. I don't expect to receive it, but thought it was a nice gesture to take the worry off me while I am away about needing to make sure no one stole it and that I could return it after I return home. All of my interactions with this company have been unbelievably seamless, easy, and wonderful. If their customer service is in any way a reflection of the product, I expect it will be fabulous!