Terrible Customer Service & Expensive Return
This review is simply based on customer service as I never actually got to using the router. I purchased a router from FlashRouters based on the recommendation from NordVPN. I have an infant and am not tech-savvy, so I purchased a pre-configured router with support. The tech support they provide is online only which did not work for me given my limited availability. I couldn’t get anybody on the phone so I chose to return the unopened router. FlashRouter provides a 30-day return window but you will pay a significant amount to return. I ended up paying $130 to return a $300 router because they have you pay to ship back (has to arrive within the 30 day window), a $25 restocking fee, and for the VPN service that came along with the router (which I already had and didn’t need. they didn’t advertise this being something you purchased, they advertised it as a bonus). This is probably the most frustrating experiences I’ve ever had when purchasing a product. I would not recommend them simply for their poor customer service.