The Mistake of My Life
I am 41 years old and I have been using the internet for many years. I have been shopping online since the days when the internet was still virgin. I have never seen such terrible system and process management as this company. I made a mistake and bought a product from them on October 21st. Due to various efforts, they "finally" saw the payment and sent the so-called 3D printer. I have been following the cargo company since November 2nd and there is no movement. When I communicate with Creality, I always hear different excuses and apologies. For example, because it was "worker day" in the first week, they were not available and could not send. When I put a little pressure; "They hope to send it before Tuesday next week and I can receive the 3D printer within the week." It's Wednesday and still no progress. I talk to customer service every day, for example this week they couldn't deal with my order because their "colleagues were on leave". I wanted to cancel my order, "Store Service" would review and approve it and they asked me "what's wrong with the printer?" Like a joke! You didn't send it, it didn't come to me! They couldn't cancel it, the printer had to be sent to me and I wouldn't accept the package. God only knows when they will send it! At least 2 weeks to get to me and back. It will take another month for them to confirm and cancel the package and credit me my money. Customer service is already far from the solution. They just apologize and say they will send an e-mail.