I was genuinely excited to work with…
I was genuinely excited to work with this company and initially agreed to a gifted collaboration. After they informed me they needed to swap the product they originally offered due to availability, I agreed without hesitation. Separately, because I wanted to create the best possible comparison content, I purchased one of their other sauna products with my own money so I could compare the dry and steam experiences. I let them know I had already made that purchase and even offered to either have them refund my order or let me pay the difference for the upgraded model so the collaboration could still move forward smoothly. After that, communication essentially stopped. Despite multiple follow-ups over the course of several months and even reaching out through social media to get someone's attention, I was repeatedly met with silence. On the rare occasion someone responded publicly, the conversation quickly went quiet again with no resolution. I completely understand that partnerships can change or fall through. What I don't understand is the lack of communication and professionalism. A simple email explaining that plans had changed would have taken less than a minute and would have been appreciated. The products themselves may be great—I can't fairly review them based on this experience—but from a business partnership and customer communication standpoint, my experience was extremely disappointing. Unfortunately, based on how this was handled, I cannot recommend working with this company. Update 7/13/2026: Following this review, SaunaBox has reached out, apologized for the lack of communication, and expressed a willingness to make things right. I appreciate them taking that first step. We've responded with what we believe is a fair resolution, and I'll gladly update this review further based on how the matter is ultimately resolved. I believe companies should be judged not only by mistakes, but also by how they respond when given the opportunity to correct them. We will see how sincere the attempt is. 7/26/26 Update- Still no response after the initial outreach to make amends. Looks like they poor business practices is not a one off, it is a pattern.