Worst Customer service of all time
Quality has gone down hill and customer support is nonexistent now. Trust me, this business is going to go under. Avoid at all costs because customer service is the worst out of any clothing company I’ve ever purchased from. Edit: Cuts reached out to me and asked me multiple times to edit my review so here is my edit: Incident 1: On 9/6/25, I reached out to Cuts because a pair of pants I ordered from them had a bunch of loose threads coming out and quality was not up to par. I received a response acknowledging quality was not up to par based on the photo I submitted and was promised a return label I never received. After WEEKS of going back and forth for a return label, I was told I would just receive a refund for the product and I could keep it since they messed up in not providing a return label after so many weeks. This also never happened. I didn't receive a return label or refund. Cuts finally responded saying they won't give me the refund they initially promised me weeks prior and that I should just cut the loose threads off the pants myself and accept it as is. After going back and forth for almost TWO months and 34 emails later, I finally got a return label. THIRTY FOUR EMAILS. Incident 2: I purchased a Cuts boost on 8/24/25, where I pay an additional 10 dollars at checkout to get 20 off my next order. When I went to place my next order, the Cuts boost never triggered. I reached out to Cuts on 1/15/26 regarding the missing Cuts boost. ZERO response. I sent a follow up email on 1/22/26. ZERO response. They basically stole my 10 dollars. Incident 3: I purchased shirts that got delivered to the wrong address on 3/16/26. They went from using reputable delivery services to these cheaper courier services, who delivered my package to some random building I don't even recognize in the photos. When I responded to the delivery service, they checked and acknowledged/verified they indeed did deliver the package to the wrong address and suggested I reach out to Cuts for a refund or reshipment. I already knew I wouldn't get a response, but I emailed anyway about 2-3 times, with again, ZERO RESPONSE. I finally wrote this review on Trustpilot, and what do you know, ALL OF THE SUDDEN they have the ability to respond to emails and address concerns. Magically after writing this review, they were able to reship the product and provide the missing cuts boost 3 MONTHS LATER, while of course, begging me to change my review on Trustpilot. For context, its never about the money, and always about the principle. When I first discovered Cuts, I spent over a 1000 with them. Not anymore. I only like to do any type of business with people/companies I trust. Customer service is crucial to that. Cuts is not a company you can trust or have any faith in. Their customer service will absolutely be their downfall. Bank on it. I just shop with Rhone and Vuori now. Significantly better companies. If the owner wants to talk, he can call me.