We started Cuts with one goal: to create a shirt with the comfort of athleisure but also the professional quality and style designed for the workday.
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Is Cutsclothing legit?
Cutsclothing (cutsclothing.com) has a 4.1 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 76% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 23% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-09-01.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers consistently praise the support team for being exceptionally helpful, attentive, and quick to resolve any order issues that arise. Consumers also love the stylish look, comfortable fit, and long-lasting quality of the clothing items available.
Though some reviewers noted occasional issues with sizing inconsistencies across recent orders and unexpected changes in fabric quality over time. A few other people also felt that customer service and return processes were occasionally slow, frustrating, or unhelpful when handling delivery mistakes. Reviewers mentioned that getting a proper response or resolution during these specific return difficulties proved very challenging.
Auto-generated from all reviews of this business. For reference only.
I received a pair of Cuts Essential pants that had loose strings, a few rips, and a stain. I was so disappointed with them and immediately contacted customer service online. Within 2 minutes of my submission, I got a very thoughtful response. They asked me to send pictures, which I did. Then, within another 5 minutes, received another response apologizing and confirming that a new pair would be sent to me free of charge. Only 3 business days later, I received the shipping intonation and a confirmation that there’s no need to return the previous item. Seriously this was the best customer service (specifically from Ian at Cuts!) I have ever had!
I love their products and rarely have an issue, the one time I did I was in the middle of 12 straight weeks of travel for work and missed a return window. The team made it right and allowed me to return the item for a gift card. High quality bottoms that look great for years, highly recommend.
Had two different packages arriving on the same day. Packages were already delayed than the expected 5-7 business day shipping.
Received a text message from their shipping company, Veho, that my packages were delivered. The packages were delivered to the wrong address, which I have picture confirmation, and the delivery service even confirmed that the packages were delivered to the wrong location.
When I reached out to Cuts Customer Service, they were not helpful and would not provide me a refund. I emailed back and forth with their team, more than 13 emails exchanged, yet they will not take accountability for the incorrect delivery. Do not recommend this company due to their lack of professionalism and accountability.
8/11/26 “Cuts customer service is terrible. They did not send an item and did not issue a refund or replacement. They directed us to dispute the charge via credit card instead. As a first time customer, this is frustrating”
8/15/26 “This revision in review from a 1 star to 3 star is from the fact that after I wrote this review, I had a customer service person escalate the issue and issue me a refund and give store credit. Grateful for the correction but definitely not a smooth experience.”
I'm writing this review mostly for the Order and customer service.
I'm writing this review mostly for the customer service, which was top notch and amazing. The rep I worked with, Alejandro, went above and beyond to accommodate my requests. I will certainly shop with Cuts again based on this experience. I was going be done shopping with cuts but Alejandro saved the day. Because of him I will come back to shop more. As I am waiting for my exchange package to arrive soon hopefully.
I needed to make an exchange and my customer service Rep. Ivan, was very committed to helping me. I myself made some errors and Ivan was supportive and understanding. after a long back and forth, I was able to exchange my item to my sons satisfaction. Thank You Ivan for your patience and help
I'm writing this review mostly for the customer service, which was top notch. The rep I worked with, Ivan, went above and beyond to accommodate my requests. I will certainly shop with Cuts again based on this experience.
Worst experience ordering online from a store. Customer service doesn’t respond. Clothing takes weeks to receive even if you pay for expedited shipping. Still waiting on my first order to even arrive.
The company did not ship products on time due to a trip I had. But the company honored the mistake and provided me the credit of refund. I rated four stars due to the quickness of refund. Thanks
Great Quality and Customer Service, Shipping Was the Only Issue
I ordered two AO Curve-Hem Tees and one AO Polo from Cuts Clothing. Overall, I’m happy with the shirts. The material feels like good quality, and after trying them on, the fit was pretty solid.
That said, the fit is definitely more on the fitted side. If you’re a bigger guy or prefer a little more room, you may want to size up. The size I ordered worked for me, but I honestly would not have minded if it were just a little looser.
My only real issue was the shipping time. It took over three weeks for my order to arrive. To be fair, I don’t think this was really Cuts’ fault. From the tracking information, it looked like they shipped it out quickly through UPS. The issue seemed to start once UPS handed it off to the USPS. In my experience, whenever the USPS gets involved with deliveries to Hawaii, things seem to get stuck once they hit California.
I reached out to Cuts, and Alejandro (customer service) checked on the order for me. Ironically, by the time he looked into it, the package had arrived. I explained the issue with the shipping delay, and he refunded the shipping cost to Hawaii, which was a nice gesture and good customer service.
Overall, I like the quality of the clothing and appreciated the way Cuts handled the shipping issue. I’d order again, but I’d definitely keep the fitted sizing and possible shipping delays in mind.
I saw the ads on Ig so I went online and ordered a pair of pants and a shirt- they arrived in good order however they did not fit- i left the next morning for a vacation. when i came back i tried to return them and their portal had issues so that cost a couple of days. once I got my request answered they said it was outside their return policy-which is was by a couple of days. The customer service team stepped up and made the situation right- Great company- I would aorder again
I had a few issues that arose from a misunderstanding of how a store credit was applied to an order when a return was processed and when a product was returned with damage that I was not aware of before I sent it back and Ivan and Heidi were incredible in helping me - they went above and beyond to make sure I was satisfied. I was very impressed.
I purchased a few shirts for my husband for Father’s Day, including the Riviera Button Uo which is such a great looking shirt! We needed to exchange some sizes and the team was incredibly accommodating to make the switches happen. A special shout out to Ivan for his great customer service and coordination of my exchanged shirts. More purchases to come!
I rarely leave negative reviews, but I felt this one was worth writing because these shirts are simply not worth the premium price.
Cuts does an excellent job with marketing and branding, which is what convinced me to give them a try. Unfortunately, the product didn't live up to the image.
The shirts were expensive, yet after the very first wash they noticeably shrank, even though I followed the care instructions. For clothing marketed as premium, that's unacceptable. At this price point, I expect a shirt to maintain its fit and quality.
The fabric and overall construction felt average, not terrible, but certainly not premium. There are better brands that offer significantly higher quality for the same price or even less.
I don't mind paying extra for exceptional clothing. In fact, I prefer investing in quality over buying cheap shirts. My disappointment isn't the price, it's that the quality doesn't justify it.
If you're considering Cuts because of the advertising or influencer hype, I'd encourage you to compare other premium brands before spending your money. Based on my experience, I won't be purchasing from Cuts again.
The return process is maddening! I have tried their system for an hour now, continually inputting reasons for a return and they ask me to buy a different shirt. If I exit out of that, it takes me right back into the loop! I have had to write customer service. Terrible, absolutely terrible. I am doing everything the right way, but they have a loop that wants you to buy something vs return.
Reply from Cutsclothing2026-07-08
Hey Robert,
I'm sorry for the issues you had with setting up your return. Showing a member of our team contacted you on June 30th and resolved the issue and processed an early refund.
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