I received a pair of Cuts Essential…
I received a pair of Cuts Essential pants that had loose strings, a few rips, and a stain. I was so disappointed with them and immediately contacted customer service online. Within 2 minutes of my submission, I got a very thoughtful response. They asked me to send pictures, which I did. Then, within another 5 minutes, received another response apologizing and confirming that a new pair would be sent to me free of charge. Only 3 business days later, I received the shipping intonation and a confirmation that there’s no need to return the previous item. Seriously this was the best customer service (specifically from Ian at Cuts!) I have ever had!