We started Cuts with one goal: to create a shirt with the comfort of athleisure but also the professional quality and style designed for the workday.
Written by the business, not verified by us.Cutsclothing (cutsclothing.com) has a 4.1 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 76% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 23% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-09-01.
Reviewers had a great experience with this company. Customers consistently praise the support team for being exceptionally helpful, attentive, and quick to resolve any order issues that arise. Consumers also love the stylish look, comfortable fit, and long-lasting quality of the clothing items available. Though some reviewers noted occasional issues with sizing inconsistencies across recent orders and unexpected changes in fabric quality over time. A few other people also felt that customer service and return processes were occasionally slow, frustrating, or unhelpful when handling delivery mistakes. Reviewers mentioned that getting a proper response or resolution during these specific return difficulties proved very challenging.
Auto-generated from all reviews of this business. For reference only.Love the product. Their customer service has always been top notch too. There has been issues not on their end and mistakes on their end, and each time I felt they went above what I was considering fair. Will continue to support and buy them for a long time.
Amazing customer service. They went out of their way to help me when they all rights to refuse me, per their policy.
Super responsive and helpful. No issues with quality. Will definitely order again
Love Cuts clothes. Their customer service is excellent. I had a problem with a return and they were so quick to solve it for me. Outstanding and polite service. My son and husband love the quality of their clothes. I will continue to buy from them.
This company is unbelievable. I have been buying from them for about 5 years now. Once they sent me a new shirt because I asked how to get stains out of one. Today a shipment I ordered from them was held up by a random shipping service audit and they sent me a $40 coupon code for the inconvenience. PS I was not at all inconvenienced and didn't ask for this. On top of the great customer care these are the most incredible and long lasting clothes on the market today. Not to mention they look amazing and work for every occasion!
First…I’ve never had an issue with any past purchases. I absolutely love their product. My most recent purchase was a white polo for an upcoming trip to Italy. When the shirt arrived, I noticed right away some faint but clearly visible spots on the collar. There was no way I was going to chance washing the garment and hoping the spots came off (as I probably would not be able to return the item). I contacted their return department and Ivan replied back to me within a very short period of time. After a few days (delay due to a holiday) and snapping some images of the garment, the matter was resolved. CUTS truly stands by their product!!! Should you have a legitimate issue, know that they will take care of you. I’ve been a client of CUTS since their inception and will continue to be with confidence.
The customer service from Cuts is stellar. I’ve placed two orders- all tops (AO curved hem & AO curved Hem long sleeves) and they are the best shirts I own. I typically wear black shirts and most fade after a few washes, I’m happy to report that the first round of shirts purchase in April (2025) to now (September 2025) the color retention has been great and I wash them every Sunday. It’s one thing to love the product, it’s another to truly enjoy the company. And for me customer service is a make or break. I’ve only needed to reach out once and I received a response from Alejandro less than 12hrs of sending my email ON LABOR DAY. Every response back was prompt. Looking forward to forward to try more items from Cuts in the near future.
I bought their shirts and joggers in 2024 and was extremely happy with my purchase, they were honestly the best shirts and pants I’d ever owned. Unfortunately, about a year later I ordered again and was really disappointed. The quality has dropped noticeably: the shirts feel thinner, they started pilling after just a few months, and even the fit isn’t the same as before. For the premium price point, this decline is unacceptable. I can’t recommend Cuts clothing anymore and will not be purchasing from them again.
The shirts are way overpriced. I even purchased the shirts at 50% of their retail price due to a special they were running, and I still felt like I paid too much for the quality. I was hoping for a truly excellent t-shirt, and they are not. They are a thin, largely polyester, cheap-feeling fabric with a large "Made in China" tag on them. I paid $34 per t-shirt and bought four different colors, which is 50% of their normal price. Tried them on and the sizing was inconsistent, not to mention they already run really small. I normally wear a size large, but I read that they run small. I felt like I needed a 2XL! I wear Large or XL in every other brand I've ever tried. They have a nice website, and the purchase was easy, but they make overpriced garbage. They are $15-$25 t-shirts at most.
Quality has decreased dramatically in 2025
I’ve been very happy with Cuts Clothing. The overall quality of their clothing is great. Also, in spite of customer service being email only, they are still very prompt to respond back in a timely fashion. I want to give a special shout out to Ivan O. who was very helpful in addressing my concerns in a recent order. He kept me in the loop and was very quick to resolve my concern. Thank you, Cuts!
I absolutely love the brand. I purchase my first Cuts order about 5 years ago and I pretty much only wear Cuts now. I love the fit and the style. The customer service is great. They are super responsive and helpful. 10/10.
I have been a Cuts customer for a few years now. I enjoy their products and recently I had to work to with customer service to resolve an issue and it was a seamless encounter.
I had a situation where a package was stolen off of my front porch and Cuts quickly and effectively responded to my situation and was able to get me a new shirt quickly and effectively.
Products are great. Material is athletic yet doesn’t look like gym clothes. Great colors and styles. Quick responsive support
I’ve had both a great experience and a poor experience with Cuts Clothing customer service. The previous was about a Mystery Box situation where I ordered 2 and they sent me 2 boxes of shirts with the exact same ugly ass colors lol. Not very mysterious if you ask me. So I tried to get it sent back or a refund and they refused both bc mystery boxes were non-refundable. Go figure. Fast forward to this recent time where I initiated a conversation with Cuts to provide my personal insight and experience with their clothing - particularly the FTS Activewear. TL;DR clothing feels amazing, but performed HORRIBLY if there’s any sweat involved, which kinda defeats the whole purpose of the attire. I offered some recommendations (make it more absorbent, and create a tennis catalogue because I would rep that shit so hard). Also, the white shirt and hat both had mold growing on it that grew literally overnight. I explained that I’ve played tennis all through high school and for a university all four years, and never saw mold growing on clothes that fast, and I was much worse about getting clothes cleaned and washed in time back then than I am now. Their response was totally unprompted in regards to the fact that they decided to send out 2 replacements for the hat and shirt. That is incredible. I did not seek that out. I just wanted to offer criticism for a clothing company that I love so much. Much love from Oklahoma! - Clint
Great communication. Timely and with a nice human touch to the conversation. They resolved any issue I had even when it wasn't their fault.
Long time purchaser of the brand and came back after a product had been out of stock for a while. Was able to order and had troubles with exchanging as an international customer. Without having to reach out further, a customer care team lead went above and beyond to help out with my situation. Love the cuts products and look forward to future purchases
Customer service is great and speedy! I messed up an order and they handled everything in a quick and professional manner.
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