Unprompted Response But Totally Appreciated
I’ve had both a great experience and a poor experience with Cuts Clothing customer service. The previous was about a Mystery Box situation where I ordered 2 and they sent me 2 boxes of shirts with the exact same ugly ass colors lol. Not very mysterious if you ask me. So I tried to get it sent back or a refund and they refused both bc mystery boxes were non-refundable. Go figure. Fast forward to this recent time where I initiated a conversation with Cuts to provide my personal insight and experience with their clothing - particularly the FTS Activewear. TL;DR clothing feels amazing, but performed HORRIBLY if there’s any sweat involved, which kinda defeats the whole purpose of the attire. I offered some recommendations (make it more absorbent, and create a tennis catalogue because I would rep that shit so hard). Also, the white shirt and hat both had mold growing on it that grew literally overnight. I explained that I’ve played tennis all through high school and for a university all four years, and never saw mold growing on clothes that fast, and I was much worse about getting clothes cleaned and washed in time back then than I am now. Their response was totally unprompted in regards to the fact that they decided to send out 2 replacements for the hat and shirt. That is incredible. I did not seek that out. I just wanted to offer criticism for a clothing company that I love so much. Much love from Oklahoma! - Clint