No onsite customer service at all
No onsite customer service at all! All access and documentation are managed autonomously through their online "Convenient Customer Portal." I had my unit for weeks and could not get the lock combo for the unit. Multiple 30 min+ phone calls and several emails went unanswered. Even during business hours there is literally no way to reach a live person to resolve any issues. I ended up requesting a refund terminating my contract. They did refund my rent promptly with no apology, explanation, or attempt to resolve. I only received automated emails. I cant imagine how difficult it would be to be made whole should something like theft, fire, or water damage happen to a unit.