10 Federal Self Storage is a forerunner in the use of technology to improve the self storage experience. We offer the ability to rent a unit and move in 24 hours a day, 7 days a week through our website or kiosks. And we have a Customer Support center available to you 81 hours per week. We offer added benefits of month to month leases, online payments, a free lock with move in, and cutting edge security systems.Find a UnitPaymentsFrequently Asked Questions
10 Federal (10federalstorage.com) has a 1.7 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Home Services and its reputation is poor. 78% of reviews are 1 star, a relatively high share; The business has replied to 20% of negative reviews; 26 of them were added in the last 12 months. Last updated 2026-08-28.
This company bought out the locally owned storage unit I was using earlier this year. They are repugnant and evil and started MASSIVELY overcharging for the tiny storage unit that I have rented from them compared to the price I was originally paying. Trying to get in touch with customer service is useless, they are ghouls. If your storage unit has been taken over by them I recommend getting your stuff out of there as soon as possible. Absolutely miserable.
THESE PEOPLE WILL STEAL MONEY FROM YOUR ACCOUNT WITHOUT CONSENT!!! THEY HAVE DONE THIS TO ME FOUR TIMES NOW.AND THEY ARE AWFUL, AND I'M GOING TO SUE THEM! EVERY SINGLE TIME THEY MAKE MY ACCOUNT GO INTO ARREARS, AND THEY OWE ME BIG MONEY! EVIL! TERRIBLE! ROBOTS ONLY! ZERO CUSTOMER SERVICE! SHITTY WEBSITE! F THEM!
Rats, leaks and broken ac. Customer service is non existent.
Update : they agreed to check me out and not bill me for further months. So I don't like their pricing and bait approach but they could have handled the ending much worse. So I upgraded the review from 1 to 4 star. Great offer to sign up, but there were hidden fees. Then as soon as the 2 months free (which were not free because of the hidden fees) expired, they sent me notices and over the next 6 months, 3 rent increases, so I went free was $12.99, then $29 was $42.99 but quickly turned into $20 more and then again $20. When I terminated, they did not respond until weeks later and then asked me to send a photo of the empty unit. Well, it was emptied weeks ago and I am not going to drive 5 hours to take a photo of it. In other words, rent from them but once you do, they will use all the leverage they can to get as much money from them as possible. They are bullies, every single person I talked to there, it was clear they enjoyed the power. I suspect their hiring profile says : like to bully people ? We are the place for you!
Got a unit for approx 140 bucks a month. Within a few months raised the price by 70%. AVOID THESE BAIT AND SWITCHERS. Just gave my notice. Buyer beware.
Amy turn it around from a 1 to 5
Their portal is fully automated so when a problem arises, there is no one to help waiting on the phone for hours to talk to someone who never comes.
They, 10 Federal, bought the rental company I was with while I was in the hospital. The previous company knew I was out sick and had been lenient on the rent til I was back to work. When 10 Federal bought out the old company I got an eviction notice via email within a week. I was told I had til a specific date to pay or lose my possessions. I got out of the hospital 5 days before the auction. Tried to pay numerous times but kept getting a robot who kept telling me multiple different amounts to pay on multiple different accounts. I ONLY HAD ONE STORAGE UNIT!! Spent my first 5 days out of the hospital, still recuperating, calling, calling, calling trying to get my bill paid but couldn't resolve the discrepancies. I went to the facility a number of times to find someone to talk to. Even the day of the auction! Nobody there but a painting crew. I met a long time tenant said he was having issues with contacting the new owners too but he had never, ever seen an auction. Well, my stuff is gone. All family momentos, pictures, documents! GONE!! Working legal action now! Wish I could give them a negative 1,000,000 rating!!!
1-Star Review: Unacceptable Access Issues, Safety Hazards, and Business Disruption-Considering legal action. I am highly disappointed with the complete lack of operational management at this facility. My storage fees are fully paid and up to date, yet I am completely locked out of accessing my property. The facility grounds are currently a disaster zone. There is a massive hole in the ground preventing vehicles from driving up to the gate. Because I run a business and urgently needed to retrieve my inventory, I was forced to park and walk over hazardous areas just to reach the keypad. To make matters worse, once I navigated the construction mess, the gate was entirely non-functional. I put in my access code and it failed to open, meaning there is either no electricity to the unit or the property is completely locked down. As a business owner, this is not just an inconvenience—it directly impacts my livelihood. Because of this negligence, I am unable to access my inventory and am being forced to disrupt a scheduled event for a client's party. You cannot legally charge a customer for a service and then completely refuse them entry to their own property. I will be vacating this unit at the end of the month. I do not care what your standard cancellation policy states; 10 Federal Storage has fundamentally breached its agreement by failing to provide safe, reliable access. Avoid this place if you actually need to get to your belongings.
If I could give Zero stars I would. I’m pissed. 10 Federal started managing Forward Storage and all of a sudden I’m being charged for insurance which I already gave to Forward Storage and am access fee for technology! No! I’m not paying extra to access my unit because they decided to install technology that I didn’t ask for. I called them to find out why my rent was higher. The first day I waited in hold for 45 minutes and had to hang up because I’m a busy person and that’s a ridiculous amount of time. I emailed them with no response. I called the next day and waited another 35 minutes while trying to work because I have a life. The guy finally answered and was extremely rude when I explained I was being over charged. I have insurance. I can provide that. I am not paying extra to access a building I’m already paying for! NO! I’m not!
Bid and won a lien unit. I followed all of what was asked of me. I was given a gate access code and combination lock code. I drove over an hour away to empty unit and the lock code did not work. They were closed and offered no after hours service so I drove home and called the next day, I was told the lock was changed and the unit was now “available” to rent. Luckily I took pictures because they wanted to drive all the way back to verify lock serial number. I gave it to them and gave me a different combination code. I asked if it is now available, wouldn’t it be clean? They responded they had no idea. I drove back and the unit was EMPTIED! If a lock was changed after the photos they shared of the unit for the auction, someone with access had to have taken the stuff, not the delinquent tenant. Be cautious if this company. I got my money back but luckily I took photos and videos to back myself. I was not reimbursed for fuel. They didn’t care.
I originally gave this facility a five star rating but now I have to give them a one star rating. I am very disappointed in the customer service that I have not received. As I am writing this review I’m still on hold to speak to someone about my units that I am still unable to access. I am paying over a 1000 dollars for five units and I only have access to one. So with that being said I will be moving out of that unit today and I guess before the world ends I will gain access to my other four units and I will be moving out of those. So if you want good customer service don’t come here because you will be on hold forever. I have also sent emails no response. I have requested several call backs during their normal business hours no response. Then they have the nerve to raise their prices. What a joke
Started with a 75 dollar storage fee. They raised my rates to 208 within 12 months. HORRIBLE COMPANY. Don't move in you will have to move out. Just for reference I am a great customer. I had no issues, no problems, no claims, no nothing. Just kept getting my rate raised and when I called to ask why, they responded, market availability. HORRIBLE COMPANYS!!!!!!
Omg don’t get me started first month was okay. The second month I was locked out of my unit because the lock was rusted on. I called and called the company no answer. But yes they still wanted me to pay for that month. So when I move all my stuff out I find mold all over my mattress and some other items. So I make a claim they declined my claim to today. Talking it’s no water leak in the unit to have caused my property to mold. When I stored my property in the unit it was just fine. Now I am don’t have a mattress and my other items are messed up. I will never refer nobody to rent a storage unit from this company. Bad business
There are lots of thefts that are in my opinion orchestrated by property management. I say this because he uses homeless people living illegally in their units to clear out unpaid units before auctions. Also the keypad has been broken for over a full week. They have banned people from the property who have paid their units without giving them the opportunity to move their stuff out of the units (at least 3 paying customers were banned for manipulating the broken gate) they don't cover your belongings even though you're required to pay a mandatory insurance fee. I've never seen a business that calls their self reputable run the business in such a trashy way. Basically everything you read on the website is a boldfaced lie. If you cherish your belongings stay far away from 10 federal storage. You might as well just leave your personal items on the curb if you're considering a contract with these crooks. the property manager decided to open my unit this morning as i was inside rearranging. So if it's cold outside I guess you're supposed let the wind trash your unit because apparently your not supposed to close the door or the manager will open it up to see why it's shut. So he now knows what all is in my unit and I'm pretty sure he's the mastermind behind all the burglaries. Smh,!
10 Federal Self Storage is a forerunner in the use of PREDATORY BUSINESS PRACTICES. Including but not limited to bait and switch price hiking illegal foreclosures on paid units and much much more
This company total scam. I rented a u it on the 3rd month my rent went from 179.00 to 300.00 dollers. i had that unit for over 9 months moved out mid month. No pro rate was givin back . Cannot speak with a agent all robot Ai service. Totally rob people DONT RENT FROM THEM!! This is why they build all over the nation there a sham. Dont get your hard earned money just taken from you
Well, I'm native to Alamance County. I had to make a move so I needed storage space. I thought 10 Federal would be what I needed. So I got me a unit and stored some appliances, furniture,tools,and a few items that meant something to me. Paid the mandatory insurance. Then when Chantal came through,I knew it wasn't going to be good.I was out of town so I got the emails from 10 Federal .So I went to the facility and got to see what happened. I had a fridge that was on top of everything. All my belongings were done. Clothing full of mud, everything had mud. The smell was terrible. I walked away and told the crew I was done. Nothing salvageable. I know I probably signed away some rights that day. But the crew that was on site were very nice and friendly. Can't say that about their corporate peeps. Ok I'm done.
This is a HORRIBLE storage facility!! The worst place ever. Moved in almost a month ago and the GATE open sometimes and doesn’t open at all! There is NO ONE on site at all, no humans to talk to on the phone, there is ZERO security!! I visited my unit today and it was open. Somebody removed the lock. I am getting my stuff out of there. Anyone can Steal whatever they wanted. It’s absolutely insane how they run their facilities. NEVER EVER RENT from them!! They don’t care one bit about NO locked gates!! They don’t care about you finding your unit open. Thank God I did not have any valuables in there.Their phone number gives you to an AI pretend person that can do ABSOLUTELY NOTHING for you!!
First off all, how can your storage unit get broken into if u have to use a code for the door, the police said he has tried to call the company of several times and no one every return calls ..
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