If I could give Zero stars I would
If I could give Zero stars I would. I’m pissed. 10 Federal started managing Forward Storage and all of a sudden I’m being charged for insurance which I already gave to Forward Storage and am access fee for technology! No! I’m not paying extra to access my unit because they decided to install technology that I didn’t ask for. I called them to find out why my rent was higher. The first day I waited in hold for 45 minutes and had to hang up because I’m a busy person and that’s a ridiculous amount of time. I emailed them with no response. I called the next day and waited another 35 minutes while trying to work because I have a life. The guy finally answered and was extremely rude when I explained I was being over charged. I have insurance. I can provide that. I am not paying extra to access a building I’m already paying for! NO! I’m not!