10 Federal Self Storage is a forerunner in the use of technology to improve the self storage experience. We offer the ability to rent a unit and move in 24 hours a day, 7 days a week through our website or kiosks. And we have a Customer Support center available to you 81 hours per week. We offer added benefits of month to month leases, online payments, a free lock with move in, and cutting edge security systems.Find a UnitPaymentsFrequently Asked Questions
Is 10 Federal legit?
10 Federal (10federalstorage.com) has a 1.7 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Home Services and its reputation is poor. 78% of reviews are 1 star, a relatively high share; The business has replied to 20% of negative reviews; 26 of them were added in the last 12 months. Last updated 2026-08-28.
Anyone who has Google reviews turned off is highly suspicious. They are not good people or a good company to work for. I don’t know about the storage side I just see that portion is as bad as their housing. For me there is huge room for improvement but with all the alpha men & women they are not open to suggestion. I tried to implement new easier more modern ways while I worked there and the Regional just has too much of a God complex to listen & would rather work harder not smarter so I was very happy to leave there. They terminated me after a suicide attempt followed by I kept getting sick (likely bc those apartments honestly should’ve been condemned bc I got a little better moving out of there) so I’d have to work from home sometimes & my residents knew this. They loved me and many broke leases to follow me to the next apartment complex I worked for which was great. I never asked reasoning because this is a company who allowed the regional, Tammy, to make this choice even though I checked the box for having a disability, complained about the condition of my apartment, and I did a good job—everyone called me after I left so the only reason is discrimination. I didn’t miss deadlines & I was far more intelligent with reports than my superiors. It just was not a good partnership and if you’re a PM who likes to learn, you won’t learn anything here… this company shouldn’t run apartments—they lack the skill set.
Absolutely never recommend anyone rent here they made it were I lost everything belonging to me my Children and last memories we had of my Grandparents. My dogs ashes were in there as well as everything from the home we lost right after there deaths. All because they wouldn’t answer there phones kept jacking up the prices so high hardly making anything affordable to begin with.
Jacked up my rates a handful to times since I started renting 3 years ago. Tried to call them to change my debit card information - NO HUMANS....
Called back again and pressed 2 to wait to talk to someone - waited over 30 minutes before I hung up.
Tried again today, only to find they have added a late charge to my rent. Attempted to get a person at 2 different numbers they have listed -- NO HUMANS!!!!
They want everything done thru their portal.
This place is a scam. I have been a renter for over 2 years. Their posted standard rates for a 10x30 is $150 per month. They are billing me $221 per month. I have been trying to get this resolved for over 6 months. I have email correspondence from them admitting to their overbilling and that they will correct it but they never do. One day I spent over 4 hours on the phone trying to talk to some to resolve the issue. All they do is say that they are transferring me to someone in management. Absolutely fraudulent on their part. I have already reached out to the Attorney Generals office and forwarded all of my correspondence. They are opening an investigation. With all of the miss billing it looks like a class action law suit in the making. There’s definitely no lack of hungry attorneys around.
UPDATE: DO NOT RENT FROM THEM
They are back at it again. This company is horrible. DO NOT RENT FROM THEM. Since I have been with 10 Federal they have raised the rent 6 times in 3 years. They raised the rent again in April of 2024 and they just sent another increase yesterday. Ive gone from $96 per unit per month from when I started to now they want $177 per unit. The kicker is that they have the same units I have (10x20) listed for $133 per month on 2 different websites. So rather than lowering the rent for customers who have paid their rent on time for 3 years you want to raise the rent but give new customers a lower rent. Then they also do some so called TECH UPGRADES that I would never use (Read below) but charge me $3.99 additional monthly fee for these so called BS upgrades. I didn't move before when they increased the rent because it was inconvenient but I'm out of here before the end of the month.
Please read this BS, its a storage unit that you go to maybe 3 - 4 times a year, why would I need any of this
Pursuant to the terms of your Rental Agreement, we are providing you with 30 days advance notice regarding some exciting technological upgrades at our facility that are designed to enhance your storage experience:
Text-Based Gate Access: Forget about memorizing codes! Just follow the easy instructions on our new gate banners for hassle-free entry.
Text-Activated Lock Release: We provide all our customers with high-quality locks at no cost. Our locks let you unlock with a simple text. This feature is perfect for those times when you might forget your keys or code.
Tenant Portal: We have developed a full-cycle tenant portal designed for 24/7 access to a range of self-service options. You can now manage most of your account needs conveniently online at https://facility.10federalstorage.com/, without needing any additional apps.
QR Code Technology: For instant access to information and services, scan the QR codes located around the property, including at your unit, available 24/7.
To support these and other additional technological developments, a nominal monthly technology fee of $3.99 per unit will be introduced starting September 1st, 2024. Other than the changes outlined above, all other terms of the original Rental Agreement remain unchanged.
Original Post
Worst company to deal with. I have 2 units with 10 Federal Self Storage who took over from StorageBliss. When they took over they raised rent $20 per unit back in Sept 2021. They are trying to raise the rent again 4 months later another $20 per unit saying they have a raise in operational costs. This facility is unmanned so what operational costs are there. You pay someone to clean the place? We are in the middle of a pandemic, people are not working and they are trying to price gouge their existing customers. Stay far away form this place, at this rate your rent will be doubled in no time.
If I could give a -5 stars I would!! Horrible customer service, they LIE, they're rude (when you can get a human). This company just took over (without notice) the storage facility I've used for years. I've never had an issue, but now... HORRIBLE EXPERIENCE!!! They took over, did not contact us ahead of time and instructed the former owners to NOT contacts us!! I am currently in contact with local county officials as this company has forced it's way into our community, pushing the small business owners out. I do NOT recommend 10 Federal Storage!! I will also be reaching out to the BBB about this issue.
I have had three units in johnson city on Princeton road for almost three years when I went to get my furniture out of the largest unit my large sofa was damaged from water coming into the unit from the outside door . I had a king Mattress and box spring destroyed plus a queen box spring. I have pain my fees every month and the insurance but now I cannot get them to do anything. THE WORST COMPANY,I my opinion.
I received the $1,000 from the claim. Which is why I bumped it to a 2 star. I thought they'd consider more because of how long it took (15months) to get something ( like how they charge us late fees). But they didn't. Had a few good conversations with people that cared about getting this issue resolved and I am thankful. I was considering bumping to a 3, maybe even a 4 star. However, I just received an email stating that my rate was increasing $16 extra per month starting in November. No security (the gate is always open) no changes, just more money for them to collect.
More just an update. Getting some correspondence with the company but after more than a year of trying I still am not getting any further submitting my insurance claim after my break in. Their 3rd party insurance company "River Oak". They have been STALLING ME FOR A YEAR and I just received an email from them refusing to pay out my insurance claim because it's been more than 30 days. I plan to write an individualized review about them but wanted to share this with anyone who needs it. Also I'm still paying insurance every month. Prices are still increasing, still no added security and operating hours are decreasing.
If I could give them 0 stars I would. My storage was broken into and it looked like they took their time going through my stuff. They stole 3 tvs and even brand new toilet tissue and paper towel worth over 200 dollars. They got the right one in me baby. Cos no matter how lil it cost. I worked hard for my stuff
DO NOT RENT FROM HERE!!! 1 month after you sign rate will go up at least 40 bucks! Then they will add fees that aren’t disclosed to your bill. Claiming they emailed you. Worst storage EVER!!! Worst experience ever!!! All they want you to do is sign up from a month or so and then move out or default so they can sell your stuff. Hateful people work here!!
Bought and paid for an auction unit and drove over 100 miles to get there and the gate code did not work. Called and waited and waited to report to their “customer service” and she said that was the correct code and that she would report it. I had to go back the next day to finish cleaning the unit and the gate code still did not work. Again called and never got ahold of a person and automatically went to voicemail and no return call. Both times had to wait for someone to exit to be able to get in through the gate to get to the unit. Then when using their website per their request to submit a photo of the cleaned out unit the Submit button would not work. Tried two devices with the same result. Unreliable from my experience and felt very disrespected and that as an auction buyer just not important to them They did not do their part but I did mine in spite of their failure. Will not do business with this company again. Can’t get ahold of anyone to truly help.
Absolutely horrible company. Management is non existent, facility had people living in the units. They rented a unit I was renting to someone else and items we destroyed and stolen. Insurance company they use is horrible. I would never rent from them again.
I rented a unit from this dump in Grand jct on the riverside pkwy.my vehicle had broken down and had to be left over night along with the vehicle I was towing.next day came back and was greeted by the rude manager and his friend who proceeded to insult me and then had my vehicle towed to the time of $450 plus a daily fee of 48!! I hope someone handles him real soon.so they said I was living in my other vehicle on the property and locked me out of my unit.and told me I had to move about 1 hours after they had let me upgrade
Thousands of dollars gone but the real damage cannot be quantified.
Trully horrible experience. This is a foul unethical company that exploits their customers at every opportunity. After moving my stuff in and leaving the area, my rent increased incrementally until I was paying 3x what I had initially agreed to. I eventually had to drive back across the country to clear out the unit because the cost was so insanely high for a very tiny unit. When I arrived, I found my lock had been changed, items were missing, there was rat poop all over the place, AND my vintage clothes collection was completely infested with moths.... an issue I am still dealing with months later... They also go to great effort to try to hide reviews and make it very difficult to file a claim.... So the additional thousands of dollars I spent on full coverage insurance was just more money unnessisarilly spent. Thousands of dollars gone but the real damage cannot be quantified.
Is this the ex excrement hole that's stealing from their residents? If so, I hope the people you screwed over take you to the cleaners! God damn low life thieves!
These people only deal with you on the phone then hang up
These people only deal with you on the phone and will hang up on you. They cost me a down payment to movers because they don’t listen and then hang up. If I could give negative stars I would!
If you ask to speak to a manager they just hang up on you!
I paid for storage of my daughters things for over three years she was killed in a car accident and it was all I had left. I went there to find my lock had been changed. I then found out the lock was found 6 months ago cut. This company texts and messages about the bill being due, but couldn’t contact me to tell me the unit had been broken into. The last six months I paid 250 amonth and if I had known it was broken into I would have got everything out of there. Now they say I am insured for 1000 if I have the receipts for what was stolen but that doesn’t even pay me back for the wasted rent. When speaking to the police I found out that since Federal took it over they have been called out there a lot. I didn’t know that. The police ask them to put up cameras so they did just never turned them on. This company doesn’t care I lost my daughters things that were priceless to me. DO NOT RENT A UNIT FROM THEM BECAUSE WHEN ITS BROKEN INTO THEY DONT CARE.
10 Federal Storage on FM 1516 has really gone down hill. The Gates are supposed to be Secure, but lately the South Gate has been left Open many times Day and or Night..!I am Considering moving somewhere else where I know my belongings will be Safe. I have brought the matter to the Attention of Management and nothing ever gets done.
Just wanted to give you all
A heads up about storing your camper at 10 federal on Honea Egypt! Our camper was broken into 3 times in 6 months! We have had to do repairs and they stole out blackstone this time! They do not care ! Will not look at cameras. And went up from $50 to $95 without any upgrades. Terrible place! THEY DO NOT CARE!
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