10 Federal Self Storage is a forerunner in the use of technology to improve the self storage experience. We offer the ability to rent a unit and move in 24 hours a day, 7 days a week through our website or kiosks. And we have a Customer Support center available to you 81 hours per week. We offer added benefits of month to month leases, online payments, a free lock with move in, and cutting edge security systems.Find a UnitPaymentsFrequently Asked Questions
Is 10 Federal legit?
10 Federal (10federalstorage.com) has a 1.7 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Home Services and its reputation is poor. 78% of reviews are 1 star, a relatively high share; The business has replied to 20% of negative reviews; 26 of them were added in the last 12 months. Last updated 2026-08-28.
Do not rent space from this company!! Rates increased even though rodents accessed my unit soon after occupying the unit. The insurance coverage plan is so convoluted to discourage filing a claim but the cost also increased. Fees, fees and more fees if you are ever late paying. They make it seem like it's standard business operations but it is all designed to get possession of your belongings and auction them to the highest bidder. BEWARE of renting from 10 Federal Storage Facilities anywhere!!
What a horrible company. I don't know how these ppl sleep at night stealing people's belongings who want to and are willing to pay their bills. My father passed away and I'm trying to pay and clean out his storage units but they refuse to take my payment and will sell my great grandmother's family heirlooms. Who refuses money?! They sure took the payment from me last month. This is a ridiculous company policy that they definitely choose over common sense. My father has rented these units for 20 YEARS, but I guess that's just not enough profit.
This company chooses company policy over common sense. They will also raise your prices several times a year. I would not recommend this storage facility to anyone!
Princeton Rd, Johnson City, TN location. Monthly rate increased twice in one year. This coincided with the disappearance of all hand trucks inside the facility. This forced tenants to carry their own materials. Having a bad back made this even worse! When I brought this to the office staff’s attention, I got no reply. Seems to me that if they’re going to raise rates, the extra funds could have gone to furnishing tenants with more equipment for use. This led to my departure and I wouldn’t recommend this facility to anyone !
Rental increase twice in 6 months! No additional services for the customer. In fact, onsite security and assistance was removed. The company does not answer when you call for assistance. DO NOT RENT from this company!
Since they took over ownership and management from AAA storage just over a year ago, they have raised rates 4 times totalling about a 40% increase over that span. They are very quick to add late charges , liens, auction fees etc . They are very rude and unprofessional when you talk to them. I'm in Converse Texas with over 200K retired and active duty military personnel and DoD civilians living in the area, and they removed the military discount . They have only added a paint color change and have no real justification for the frequent increases . I would NOT rent from them, take your business elsewhere, they need 10 years in Federal Prison for their debauchery and shoddy business practices. They are worst than a predatory lender .. Stay away from the Converse Texas Binz Engleman Road and FM 1516 locations in you live in this area. I will be making an official complaint to the city to have them investigated !!
Reply from 10 Federal2023-07-07
Michael, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We attempted to reach you regarding this matter but was unable to locate your account with us. Please contact us at (830) 410-8824 to speak with you directly.
Do Not Rent from this company. My husband and I originally rented storage many years ago when the facility was owned by local people we knew. In late 2021 it was sold to this company. In the 18 months since, my rates have gone up 40%. My husband died and I got 3 months behind on rent. A $50 lien fee was assessed plus late fees. I was told it would be removed from the bill when I made full payment a week later. Not only did they refuse to remove it but a $75 auction fee had been added despite the auction date not being until days later. They are using my contract from 9/2021 to say the fees are justified and I agreed to them. That same contract lists my rental amount as $90 a month yet they charge me 40% more each month. Horrible company to do business with.
Reply from 10 Federal2023-05-02
Thank you for taking the time to leave feedback. We want to provide a positive experience for each of our customers, and we are sorry to hear that yours does not reflect that. We attempted to locate your account by name to contact you directly, however we were unsuccessful. Please reach out to us so we may address your concerns. Thanks, Management
WHEN IT COMES TO PRICE-GOUGING AND BROKEN PROMISES, 10 FEDERAL STORAGE IS IN A CLASS OF ITS OWN!!
ADDENDUM REGARDING 10FederalStorage: Just to confirm that the 10FederalStorage offer of compensation for their price-gouging -- and for locking us into their storage yard in Dahlonega, GA when their old exit gate did not work -- was not made in good faith: WHEN WE REFUSED TO REMOVE OUR VALID LOW REVIEW OF THIS STORAGE FIRM, EVEN AFTER THEIR OFFERING US A REBATE IF WE TOOK DOWN THAT REVIEW, WE THEN REFUSED AGAIN, AND NEVER HEARD BACK FROM 1OFEDERAL AGAIN! BEWARE THIS STORAGE FIRM: THEY ARE UNTRUSTWORTHY EVEN WHEN IT COMES TO HONORING THEIR OWN COMPENSATION OFFER!!
This place is awful. It floods and the rodents are horrible! Can someone send me a copy of the insurance policy. It seems that the company will not do that
DO NOT RENT FROM THIS PLACE. MY STUFF WAS STOLEN OVER THE SUMMER WHILE THEY WERE IN STORAGE AT 6129 VEGA DR, FORT WORTH TEXAS AND NO ONE NOTIFY ME. WHEN I GOT TO MY STORGAGE UNIT, THE LOCK WAS CHANGED AND I HAD TO CALL SOMEONE TO GET THE STORAGE OPEN. THEIR CUSTOMER SERVICE IS HORRIBLE, I TRIED TO GET HELP TO FILE A POLICE REPORT AND NO ONE WOULD HELP ME. NOW, I'M OUT THOUSANDS OF DOLLARS.
I did not realize I wasn't allowed to store my belongings there. I got a new agreement 2 days after I was at my unit, which when door is open you can see I have boxes of books stored in the front of the unit. New agreement states I'm not allowed to store my books, papers, anything of value or sentimental items. I guess they watch you when you are at your unit to see what you have stored. Since I'm apparently not allowed to store my personal belongings, I'll have to find a place that will. Also had issues with my payment not being accepted this month, had to put it on a credit card, as it wouldn't accept my debit/visa card. They took over only a few months ago, the gate has been chained open quite a few times as well.
The Indiana Ave facility in winston salem nc is a joke. The management is not helpful and are very rude. They do not appreciate their customers or treat you with respect. The auction department doesn't give you enough information to get you into a unit you may win on lockerfox. I was supposed to be refunded all my money back $330.00 but it's been 8 days and I've not seen a dime credited back to my accts. They are holding my money for some reason after agreeing to give me refunds and now threatening to take out harassment charges on me for sending them emails about not getting the refunds yet into my account. !! I'm having to beg them to give me the refunds they agreed to ! this is not right and when I was at the location the gates were open and did not shut anybody can go in and out as they please. And people also live in their units at this place and they allow them to do it. I seen that myself . and it's a high crime rate neighborhood so your items are never safe cause no one is there at all and they won't answer the phone or call you back. I do not recommend any 10 federal storage and I do not want any manager feedback regarding this review I only want my money back as I was told I would get and that's it I don't care to talk to anybody at that location because they're unprofessional and childish and racist. Just send my money back to my Accts thanks this is ridiculous
Reply from 10 Federal2022-06-03
Hi W. Rivers,
We apologize for any inconvenience you may have experienced. Unfortunately, if tenants do not make payments toward their rent, this will lead to a delinquent account. Once you are in the late stages of delinquency, the unit will be auctioned off. We do whatever we can to avoid auctioning off units, such as working with tenants, removing additional fees, etc. As for the gate, we have not had issues with this gate, and the gate is currently fully functional.
Here at RJR, we treat all our tenants with the utmost respect and are excepting of all genders, races, and religions. We would love the opportunity to hear more from you. Please do not hesitate to reach out to our Customer Care to share more details.
Thank you for your continued business.
- Management
10 Federal bought the N Town Storage facility in Nolensville, TN. I had a bank account automatic pay system set up with N Town. When 10 Federal took over they did not notify me that they were not going to continue my pay method. As a result I learned that I was 3 months past due. No problem I will pay that amount. But I will not pay the extra $75 dollars that I am being charged for "auction". Especially since the unit is empty and there is nothing to auction off.
Reply from 10 Federal2022-05-31
Ronald, we are sorry to hear about your experience with us. A member of our account management team will be in contact with you to discuss your concerns and assist in resolving this issue.
HOW AM I SUPPOSE TO REPLY AND GIVE YOU MORE INFO WHEN YOU DONT HAVE A REPLY SECTION FOR REVIEWS!!!
ITS UNIT A-14 IN DESOTO. YOU HAVE CONTACT INFO IN YOUR FILES. RENTER IS MY HUSBAND PAUL.
NO ONE HAS EMAILED OR CALLED AS WE WERE TOLD. YOU DONT RESPOND TO EMAILS AND PHONE STAFF IS DUMB AS DIRT!!!
IM GUNNA CALL SAUL GARZA AT FOX4 AND HAVE HIM CONTACT YOU CUZ IT SEEMS LIKE THIS IS STATUS QUO FOR YOUR CO. I WANT MY STUFF!!
The gate never works. I call c/s and they say it's been reset and will work. It doesn't. 3 times and haven't been able to get in. I should have taken the hint from day 1 when I had problems with the gate! Now, 4th time can't get in and after 1-1/2 hrs got thru to c/s who says management is throwing me out. Are you f'ing kidding me!?!?!?! I HAVE ONLY BEEN THERE LESS THAN 2 MONTHS AND AM PAID IN FULL! I STILL can't get into my unit!! I was told management will call me to tell me why I have to move! 2 hrs later and no call from management. I am not in violation of ANY of their policies and have had nothing but problems and they should be doing what they can to keep me happy but instead I'm told I have to move out without an explanation!!! Your company SUCKS! Your automated system SUCKS! Your customer service SUCKS!!
Reply from 10 Federal2022-05-02
Hello Nina,
We sincerely apologize for any issues you've encountered during your stay with us. We have attempted to locate your information to research the account and gain a better understanding of your experience, but we were not able to find your information in our system.
Gate projects are the first and foremost priority for 10 Federal; we strive for safety and security at each location. Gate issues are generally repaired within the same day, but when additional parts are required it may take extra time. However, our security team increases our surveillance monitoring for any properties dealing with a gate issue after hours.
In order to properly assess the situation and ensure all steps are followed, we would like to kindly request contact information to reach out and discuss further for us to better understand which site this issue occurred at.
Thank you.
Sincerely,
10 Federal Management
On Wedneday April 20,2022 I received a text stating "Your unit is currently in the locker open position. Please return to the facility as soon as possible to secure your unit" I live out of state and I have 2 units. I called to get more information. I called Wed-Fri. and again Tuesday. Ive been told 3 times by the people taking my calls that they forwarded messages (Sent as urgent) I have yet to recieve a call back from the manager. The units are clean. People answering the phones are friendly but limited in information they have. Communication from the manager is nonexistent. Today is 1 week from my initial call to obtain more information.
Reply from 10 Federal2022-05-09
Hi Diane,
Thank you for bringing this to our attention. I have verified with the maintenance technician that both of your units are locked, and you have been provided with the new unlock codes.
Please reach out to our customer support division if you encounter any problems when you are next able to visit your storage units.
- 10 Federal Management
Typical storage unit BS... make it EXTREMELY difficult to pay and then threaten and lock your stuff when you are hours late.
This particular company does not allow payment via cash, check, mailed, etc. Only credit card autopay.
But the facility is clean, dry, and well lit. i just hope the security is enough (seems like gate is left wide open... very often). Hopefully the cameras work.
Reply from 10 Federal2022-04-07
Tom,
Thank you for your feedback. We will look into any issues that might be happening with the gate.
Please reach out to our customer support team to discuss any issues that you may be experiencing with your account, and they will be happy to assist you.
Thank you,
10 Federal Management
BEWARE!!!! This storage unit company will charge you for the damage done to your storage unit when CRIMINALS break into it and steal everything you own. They have no office, no one to complain to, unless you wait 45 minutes on the phone and even then, they’re absolutely indifferent to their own lack of security or the consequences it has on their customers. How low can you be?! Charging a person $762 for damage when they lost everything in the unit! Especially when 14 other units were broken into! I can’t wait to see their reviews of your greedy crap company!
Reply from 10 Federal2022-04-20
Maria,
We are sorry to hear about your experience with our company. We were not able to identify your account in our system. Please contact our Customer Care team as soon as possible so that we may be able to help in this situation. Thank you for your feedback.
-Management
Horrible system for managing autopay! We will be moving out of the facility ASAP!
Reply from 10 Federal2022-04-06
Hi Jennifer,
Thank you for sharing with us. We are disappointed to read this review, which does not reflect our high standards. We want to restore your confidence in our service by resolving this matter. We have fixed the one-time autopay issue. We will be glad to speak with you directly. Please contact our Customer Care team.
We look forward to hearing from you. Thank you for your continued business.
- 10 Federal Management
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