10 Federal Self Storage is a forerunner in the use of technology to improve the self storage experience. We offer the ability to rent a unit and move in 24 hours a day, 7 days a week through our website or kiosks. And we have a Customer Support center available to you 81 hours per week. We offer added benefits of month to month leases, online payments, a free lock with move in, and cutting edge security systems.Find a UnitPaymentsFrequently Asked Questions
Is 10 Federal legit?
10 Federal (10federalstorage.com) has a 1.7 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Home Services and its reputation is poor. 78% of reviews are 1 star, a relatively high share; The business has replied to 20% of negative reviews; 26 of them were added in the last 12 months. Last updated 2026-08-28.
What a HORRIBLE storage facility!! Moved in almost a month ago and the GATE has been OPEN the WHOLE time! There is NO ONE on site at all, no humans to talk to on the phone, there is ZERO security!! Anyone could come in and break into our very expensive RV and LIVE in it!! Steal whatever they wanted. It’s absolutely insane how they run their facilities. NEVER EVER RENT from them!! They don’t care one bit about NO locked gates!! Their phone number gives you to an AI pretend person that can do NOTHING for you!!
They have zero customer support and service.
When you finally do actually get hold of a live person they do not know anything, and told me we can escalate it to upper management, and they may or may not call you back.
What kind of Mickey Mouse operation is going on here!
I rented a storage unit for 4 months @ the east park location in Valdosta for my daughter, from the comfort of my home in Macon. Not only was it easy & convenient the price was reasonable and no extra fees (even lock was free). I loved the 24-hour access and would definitely recommend.
I won auction on storage unit on saturday the 27th of this month, have tried 3 times to make payment and called over 6 times trying to get this payent made,,so far all i get is some guy saying, my payment is over $1000 dollars and it has to be approved and he will call me back,,,so far i have been told that 3 different times with no call back...This is really poor business, i do not know what is the hold up, but i very upset over this...
I DONT' EVEN WANT TO GIVE THEM (1) STAR! EVERYTHING STOLEN! NO CUSTOMER SERVICE! CLAIM GOT DENIED EVEN THOUGH I PROVIDED ALL INVOICES, PHOTOS AND POLICE REPORT! **** DO NOT!!! I REPEAT,,,DO NOT USE THIS COMPANY!!!! ***
After paying for a storage unit over the phone, they sent the access code via text. We went to store our stuff but the access code that they gave us would not work. So we called the number on the sign next to the access code keypad. The person that answered was rude and claimed that I didn't have an account, even though I had an account number from my emails and texts from this company. We never gain entry to the property and never used the storage unit. So, I emailed them to cancel our subscription. I also explained that I could not provide a picture of the 'clean, swept out' unit because we were never provided an access code that worked where we can gain entry to take said picture. It's been two months, and this company refuses to answer their phone. They will put me on hold and hang up on me. I have emailed them four times to cancel my subscription. I paid for services that I was never provided. Thank goodness that I paid with my credit card. I have disputed the original charge, and any other charges that they may try to debit from my card. Looking back, this company not only did not provide a service, but they outright tried to scam me. Stay far away from this company.
Im currently in college and I moved my things into this storage back in May because I was going home for the summer when I came back I found that all of my things had been stolen out of my storage unit TV, PS5, Rice cooker, Airfryer, etc. I had to buy all new things and basically start from scratch. I have a claim submitted but they are really slow to respond even though I had insurance on the place.
The storage unit was fine. Signing up was fine. The gate system is horrible, as is their complete lack of customer service. The QR code at the gate opens their web page, where you can press a button to open the gate, but usually nothing happens. So then you try messaging the number on the gate to open, you get a fairly quick response that says "the gate will open", which may happen in 1 minute or never. Meantime, you have people crawling up your butt waiting to get through the gate, honking their horn- a number of times we simply backed up and followed others through (if by chance they succeeded where we failed- some did) which clearly blows up any thoughts of being secure. The back gate at our location, which is the only entrance both Google or Apple maps show, was completely inoperable, entry or exit. The front entrance requires you do a u-turn in a 6-lane intersection to get in unless you want to drive a half mile past the facility and turn around in another business parking lot to come back- horrible site planning. The ONLY way to get through to customer service is to call as if you are a new customer- I've waited as long as 45 minutes for someone to answer otherwise. We moved out of 10FederalStorage, and strongly recommend against it, because access and customer service are a disaster.
Terrible customer service. impossible to get through to anyone. Bait and switch on their rates and arbitrarily raised unit rent after just a few months to almost double. Impossible to reach anyone and chat option is worthless. If there is anywhere else go there.
We recently had heavy rainfall here in Haw River NC and the whole storage u it’s were nearly underwater. I feel like they knew we were in a flood zone and the insurance they offered didn’t cover floods. I lost everything In my building washer and dryer unit, tv, majority of my clothes, pictures, shoes, artwork/art supplies and important documents. I feel like we should be compensated for something. There were many others that lost a lot. I definitely wouldn’t recommend anyone rent unit from this location. Also have pictures
No onsite customer service at all! All access and documentation are managed autonomously through their online "Convenient Customer Portal." I had my unit for weeks and could not get the lock combo for the unit. Multiple 30 min+ phone calls and several emails went unanswered. Even during business hours there is literally no way to reach a live person to resolve any issues. I ended up requesting a refund terminating my contract. They did refund my rent promptly with no apology, explanation, or attempt to resolve. I only received automated emails. I cant imagine how difficult it would be to be made whole should something like theft, fire, or water damage happen to a unit.
The worst don't rent from them, they overcharge on auto pay, and less then 0 customer support if that's possible. I didn't even rent from them originally, they bought out the facility during a personal medical issue that put me out of state. Unfortunately I have called, emailed, and even let their automated phone system put me in their call back que. Guess what happened? 30 minute hold time with repetitive voice message playing every 10 seconds, no response via email, no call back, oh ya and their chat is a bot that won't get you too a live agent! Might be a scam organization laundering money who knows, doesn't seem to care about customers.
I thought I was paying for a secure unit with 24 hour access and monitoring by security cameras, which is a complete lie. Both of my units were not only robbed but they were emptied. I lost over $60,000 in merchandise. When the police officers did their investigation, there were no cameras working for months so they were not able to obtain everything. This is a robber’s dream paradise. If you want to clean out units and be a thief with no repercussions federal 10 is where you wanna go. They don’t care they will not offer to help you. They will still continue to bill you. They do not care that you lost everything. This is the most unprofessional and horrible lying company I’ve ever dealt with in my life. If you want your stuff, do not store it here.
How I miss the previous owners. This company is out to get you. They raised the rent without notice. They charged me a late fee even though they have access to my credit card and they just charged me extra this month and no idea why!! They leave the gate completely open and vulnerable to theft. There’s absolutely no way to get a hold of a human being. It’s all digital, obviously for their convenience. Storage made easy is what they claim. I guess it is - just for them. I’d completely stay away.
I'm only giving one star bc in order to leave review you have to give at least 1 star otherwise they would get any stars from me! I moved to a new storage facility to get away from 10 federal and they're shady practices, only to have them buy my new facility two weeks later. Without notice they raised my rent from $149 to $195. So now I'm behind one month but unable to pay it bc they are pre billing me for the next month and am expected to pay $588 before I can access my unit! WTF! I've been wearing the same 2 pars of clothing for 2 Weeks! I'm unable to access my work equipment. I feel like I've been setup for failure bc after 6 weeks there's a lien on my unit! 0ver $10k in my unit and they know it! Thieves
Scam - everything started great. Then they ended up going up on the bill after one month of late charges. Then they outsource their work to another company so they don't have to deal with complaints. I am here with a $98 bill for a storage that costs $65/mo. Make it make sense. There is not a company that isn't scamming people out of their money daily, this is just another clown show. This will most likely be my last month using this storage for sure. You're not going to get good repeatable business handling things this way. It's short term money and it's low integrity. The guy you guys outsource your calls can't even explain the scam you guys are running correctly. How am I sitting with a late charge on the first day the bill is due. He didn't know himself. trash service.
This company bought out my locally owned storage facility several years ago and immediately began raising prices (now double what I paid before) and made paying my bill difficult. The online payment system is terrible. If you are late paying your bill you must pay the late month as well as the next month (no other option) despite being delinquent only on the previous month.
They also started charging for insurance without my consent. Now they're charging some kind of "smart tech" fee with no explanation.
Look at other Trustpilot reviews. I'm not the only one.
I never signed a contract with this new company. If I had the time I would consider legal action against them just to see if I would be eligible for relief.
But... I keep paying them like a chump because I'm not in a position to find a new place at the moment.
So this is my honest opinion:
It seems like what they really want is to default you as fast as possible and hold your property hostage, only briefly, as they quickly move to take possession.
I would recommend looking elsewhere for fairly priced storage space. This company and their business practices are greedy and exploitative.
Good luck.
Reply from 10 Federal2025-03-31
We sincerely appreciate you taking the time to share your experience. We understand how frustrating price increases and policy changes can be, and we apologize for any inconvenience you’ve faced since the transition.
Our goal is to provide secure, well-maintained storage facilities, and sometimes that requires adjustments to pricing and services. We strive to be transparent about any fees, including insurance and technology upgrades. We would love the opportunity to discuss your concerns and find a resolution that works for you.
Please reach out to our customer support team at [email protected] so we can address your concerns directly. We value your business and want to ensure you have the best possible experience.
I have only been there 2.5 weeks and have had problems. First the unit I got, the door that slides up was damaged and wouldn't close because of bent metal. Then it took over a week for someone to fix it and they put a second lock thing on unit so I couldn't get in. After a half hour on the phone they finally said I could break that lock to get in. They offered nothing for the problems I've had and actually reprimanded me for my language. Well PHUK YOU GUYS, I'm out of there as soon as I can afford to pay movers again!
Reply from 10 Federal2025-03-10
We're sorry for the challenges you’ve encountered and understand how frustrating this must have been. Providing secure and accessible storage is our priority, and we regret any delays in resolving the issue.
Your feedback is important to us, and we’ll use it to improve our processes moving forward. Please feel free to reach out to us at [email protected]—we’d appreciate the opportunity to discuss this further and assist in any way we can.
David Jones Parkway, Springfield, Illinois. SCAM ARTISTS. I agreed a price over the phone ($35) and then they charge you $180+ and hold your stuff hostage until you pay the absurd fee. They trick you as you don't have a written agreement. My agreement was over the phone and now ceases to exist. GREAT SCAM TAC I am a college student and just been scammed a lot of money. I will NEVER go back here after this experience. Even after you leave, they continue to bill you for months. They will then report you to credit agencies if you don't pay. Daylight robbery. STAY AWAY!
Thankfully, once the next monthly fee came, a employee, Alex, helped me out with good customer service and let me know that I had to no longer pay the extra fee.
Lots of break ins and peoples units getting robbed. The comapny starts off with great prices and everything seems good from the beginning but i would definitely stay away.
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