Wonderful Vet, Disjointed Execution
I think this is a lovely option for uses that do not require less than 4 day time frames. I called in for a suspected kennel cough due to my local vet being booked out and had a lovely chat with the vet. They prescribed pills to aid with the cough on 8/14, the soonest it could be shipped to my home is 8/17 (still have not arrived as of afternoon of 8/17). I followed up with the vet as his cough started to produce and he had some slight thick snot. They prescribed antibiotics for since it was not emergent but progressively getting worse. It was called in and the transfer request for a local pharmacy was made on 8/16. I called on 8/17 to see if we could expedite the transfer request as the pharmacy has not received the prescription. The support center staff was incredibly rude, making no attempt to see if we could expedite having the script sent to a local pharmacy and said if I had an immediate issue I should have went to a local vet as they have a 3-day processing window to transfer the script. Which is stupid in 2026, most likely a ploy to have you use their pharmacy even though it takes multiple days to be shipped to you. That is fine for preventative care, but not when there is a suspected infection involved. Per the recommendation of the call center staff, I will not be using Dutch for much other than flea and tick renewals.