Functionally a scam company, do not buy insurance from them under any condition!
Absolute joke of a company you should avoid with a 100 foot pole. Sold me the incorrect policy for my device multiple times, was unable to fix it untill i created multiple support cases and then when i needed to file a claim hit me with some random nonsense about how I'd have to prepay all years of my insurance premiums in advance in order to get my device fixed(this was never mentioned at all to me during my numerous calls to them to try and see what would be covered). The rep on the phone, Diego, was not helpful at all and kept repeating how it was my fault for not asking the right questions which truly shocked me. I would not use this company if they were the only insurance provider on the planet, stay away from them at all costs.