For Return & Warranty & Service(7445)
For Return & Warranty & Service(7445), Waybill Tracking Number JD014600011294485691, 9384802840, Pickup Confirmation Number CBJ231129006166 I would like to request for a full refund of SGD 490.10 due to the following reasoning. Upon purchase. Chuwi is supposed to charge me a Singapore dollar of $471.33 for my purchase after the discount code applied. After payment was made Chuwi indicate that the charges was in USD, which resulted my credit card was being charged $490.10 instead. The additional charge of $18.77 was due to the currency exchange. The way that Chuwi shows SGD and charge in USD is very unreasonable as it costed extra on my end. Since Chuwi is showing SGD price, Chuwi should not charge me USD. Received the items. I purchased a UBook X 12" Intel i5-10210Y with keyboard and stylus. I have no complains on the keyboard and stylus, in fact, I think the build quality is good. The UBook, which is the main item, is a big disappointment. Just by starting the device, without doing anything, the temperature is at constant 70 degree celsius. I checked the instructions and guide in the package and it did indicate something about the temperature was audited at constant 70 degree celsius. This is not sustainable. Reason is because after I install Office 365, WhatsApp and Line app, the temperature can shoot up to 100 degree celsius. My daily driver of work is just WhatsApp, Line app, Chrome and Office 365 Excel work. The tablet keeps on slowly down and shutdown the app. Temperature as usual can reach 100 degree, which I believe this is the reason why my apps are shutting down by itself. I wrote in to support. It wasn’t helpful. They mention they have no solution for the temperature issue and requested me to return the tablet. The tablet is totally not working for my workflow and I have decided to return it. I do understand the tablet is priced attractively, but if you have intention to have a business, kindly produce a product that is at least live up to what you have advertise on your website. Unable to reset to factory settings. I was not able to reset the tablet to original. Windows updates are also having issues. Eventually the tablet is stuck in the black screen, I cannot do anything about it. I do not have any constructive feedback on this because I am unable to do a reset or enter into the windows. Customer to cover return expenses. This is also very ridiculous. The cost of the return of item is a third of my purchase. This is a manufacturing issue. I should not be charge for returning a faulty item. Please consider not charging me as the customer as the item is faulty. Website, YouTube video misrepresentation. On your website, you advertise “as strong performance for multi-tasking, web browsing and document editing”. This is misrepresentation. I purchased the device because of what was mentioned on your website, to run multi-tasking, just web browsing, and document editing. But my app keeps closing. Therefore, it is also not efficient for content creation and doesn’t help with music production work. Please create fair and truthful advertisement.