Apple takes advantage of over payments by customers by referring to fine print in agreement
My wife and I bought thought Apple TV was a good choice to add to our streaming devices on ourTV So we decided to move forward and obtain Apple TV. The problem arose when we reviewed all our expenses for 2025 in preparing our income tax return . We are both in our late 70’s and have limited income to live on . We noticed when we made the decision to obtain Apple TV both my wife and I obtained it. So when we discovered that Apple TV was obtaining double payments for the last 16 months we contacted them. They acknowledged that we had been remitting double payments to them for the past 16 months a refunded 4 months to us . They said “ we don’t go back more than 4 months for adjustments . Here is my issue, Apple is a multi TRILLON dollar company and they have the technology to determine when customers are not paying them. But they also have the technology to determine when errors are being made and a customer is paying double payments for the same service . They refused to refund us the charges that were overpaid to them for the year They referred to the fine print in the Apple TV uses that I am sure no one read that refers to their limit of reimbursement for over payments . We are just one couple nearing 80 living in a fixed income so all we can do is cancel Apple TV which we did and sadly absorb our losses from a TRILLION dollar company that through the fine print takes advantage of good customers that made double payments on the same account . Perhaps others might join in in cancelling their Apple contracts and agreements