Tried to take payment 10 times in total
I purchased an eSim online for S Africa, £29. There was a delay whilst Visa authorised the payment. Then they authorised it. Airalo's system then tried to take the £29 a further 9 times over a period of 45 seconds. All this I found out when Visa (Halifax) fraud department contacted us. They only succeeded in taking one £29 payment because Visa flagged and blocked the repeat attempts as suspicious. A lot of back and forth then ensued between Halifax Visa fraud department and ourselves and then Airalo and ourselves through live chat. Airalo wanted a ‘screenshot‘ (of what?) before they would escalate it further (not that that would help anyway). There are no screen shots to send them of course. Bottom line, my credit card has been temporarily blocked by Visa. I have no confidence in Airalo that their system won't try to take further payments, so I've had to ask Halifax visa to block that card permanently and send a new one - which won't arrive before I go on holiday. Thanks a bunch Airalo and thank you for ‘being unable to progress this without a screenshot‘. I only hope that the eSim, which I did receive, works OK when I get to S Africa or that really will be the cherry on the top of the whole time wasting experience.