Refund Denied Despite Flexi Ticket & One-Month Advance Cancellation
I am extremely disappointed with Batik Air’s handling of my refund. When booking, I specifically chose the Flexi Economy option because it clearly stated that refunds were allowed (with a fee). I later cancelled the unused portion of my return ticket almost one month in advance, well before the scheduled travel date. The total amount paid for the return ticket was USD 1,913.10. Despite cancelling early and having entire flights completely unused, Batik Air refunded only USD 189.40, which is about 19% of the total amount paid. In other words, Batik Air kept over 81% of my money, even though the ticket was cancelled far in advance and marketed as refundable. After months of follow-ups, Batik Air eventually stated that the ticket was considered “partially used” and therefore non-refundable, refunding only airport taxes. No fare rules, refund breakdown, or documentation were provided to justify why a Flexi Economy ticket with unused sectors resulted in such a minimal refund. What made this experience worse: Refund request submitted on 7 November Promised processing time of 30 days, which was exceeded by months Repeated generic responses with no resolution No transparency on refund calculation or applicable fare rules This experience feels misleading and unfair, especially given that the ticket was sold as refundable and cancelled well in advance. Customers choosing Flexi Economy should be aware that, in practice, refunds may not be honored as advertised.