Questionable Rewards Program
I am a regular user of Agoda.com and have found the prices on Agoda to be competitive. Only once did I have a problem with a hotel that didn't have my booking. It was cleared up once I called up Agoda. I am a VIP/Platinum user (47 bookings in the last 2 years alone - I look after the international business of a software company) but I don't believe I have received any real privileges. My main gripe is the Agoda Cash and Cashback Rewards. I currently have 9 Rewards either "Processing" or "Requested", 2 of which dates back to Dec 2022. That's almost 12 months. Would I continue using Agoda.com? Yes, if the prices remain competitive. I use other sites such as Booking.com (part of the same stable of companies as Agoda.com), and Trip.com.