Charged £54 instantly, no access to premium, no support
I genuinely thought I was signing up for a free trial with Strava. Instead, I was charged £54 immediately, with no warning that the payment would be taken straight away. I requested a refund through Apple, but the request was refused. Since I was now out £54, I figured I might as well use the premium features I supposedly paid for. But when I opened the Strava app, I was greeted with another prompt offering a free trial, and I still couldn’t access any premium features. It was as if I hadn’t paid at all. At this point, I’ve paid £54 for nothing. No premium access, no support, and no refund. Extremely frustrating and disappointing experience. I expected better transparency and customer service from a company as big as Strava. Would not recommend