NO ANSWERS FROM SUPPORT FOR THEIR MIATAKES
They DO NOT ANSWER FOR THEIR MISTAKES They DO NOT REPLY TO TICKETS if there is an issue They FORCE YOU TO PAY if you want to get your items. Everything works well until they mess something up and stop replying. Basically forcing you to pay since they have your items. Context: I`ve been using Jauce services for a couple of years and I can say that there are some pros: - Sometimes cheaper items (I'm buying guitars mainly) - Good variety (especially for guitars made in the east) - Great packaging, the process is rather easy to order the shipment to your country CONS: - FEES, a lot of them: fees for money deposit, fees for auctions, fees for order processing, fees for storage - If something goes wrong there is NO SUPPORT call center or any way of reaching out to them besides tickets, which they gracefully ignore. I had 2 PROBLEMS with them so far: 1. It turns out that if there are multiple users bidding through Jauce on the same item, you don’t see that. You can have the higher bid (or the illusion of it), the auction ends and it turns out that you didn win it, because Jauce doesnt show if there are other Jauce bidders. 2. BIG problem: I created a shipment order, nothing out of the ordinary, 2 guitars and some accessories. Not the first time. Waited for a long time, it was around Christmas so understandable. To notice one day that they created 2 packages instead of one, and charged me almost 2x the estimated cost for delivery. Initial estimation was around 220usd, final cost 380usd The problem is that I was not informed, not asked if maybe I don't want 2 packages, or maybe I want to add some items to the second package, they just did what they wanted, charged me for it and left me in the dark. When trying to reach out to them to solve this issue I got ignored, I really just want to add more items to the second package since I have more items to be sent. The problem is the also costs of customs, for each package (doesn't matter how big or what value) I have to pay fees for clearance and handling so each one costs me an additional 60usd. They do not reply to the Tickets I open regarding this issue. They basically got me by the balls They basically have all the power, it`s either I pay for everything or I don't get my items I`m still waiting for Jauce to reply to my support tickets to solve this issue.