"Approved partner" scam, then treated like criminals for trying to pay full price
We were solid BJ's members until their in-store sales partner, Renuity Operations, pressured us into a hurricane door quote, with promised discounts written into the contract that never appeared on the final contract. Customer service was a maze designed to send us back into the store with no resolution, and the store manager — to her credit — was just as frustrated with Renuity as we were. We canceled and left. When we tried to rejoin months later, paying full price with no discount requested, a rude employee refused, accusing us of gaming the system — then their own Member Care line told us conflicting things in the same call: a 365-day ban, followed by "actually you can join today with a different email." After being burned by their own vetted partner, getting jerked around on the membership we're trying to pay for is a special kind of insult.