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ivan Felipe

Philippines

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1 review

Garena

Garena's Subsidiary so called Shopee is bad!

Their subsidiary in the Philippines so called "Shopee", an online shopping platform that also owned by this game company is sucks! Even words cannot explain on how horrible is this game company's subsidiary. I ordered an anime merchandise to gift it to my Best friend and in that time of delivery, I'm not on my house, so I cannot receive it. The thing I do is I call the customer service of Shopee (Garena Online Shopping Subsidiary platform) to request for reschedule. You know what happened? Their rider still attempting to deliver my package till it's get back to the seller even it's rescheduled for 1 week. The rider in Paombong Bulacan is not complying with my reschedule. They still spam call me even I'm not available. Those riders are also rude and the customer service representative does not give a care. The ending is that my parcel has returned to the seller. My times has gone! Your customer service doesn't help if your riders are not compliant. Please please please, train your riders to be more efficient.

2024-09-10