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Events & Entertainment

Garena

67 reviews

2.267 reviews
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About Garena

Data updated
Website
garena.com
Category
Events & Entertainment
Location
China
Status
Unclaimed
Last 12 months
9 reviews
Replies to negative
0% (0/44)
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Is Garena legit?

Garena (garena.com) has a 2.2 out of 5 rating on OK.one, based on 67 user reviews collected here. It is listed under Events & Entertainment and its reputation is poor. 57% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 9 of them were added in the last 12 months. Last updated 2026-10-24.

What people say

"Worst update for low-end PC players"

"Dear Garena,You have officially proved that you only care about corporate greed and money, not your loyal player-base. Millions of ordinary low-end laptop users spent years of their time and hard-earned pocket money on your game. But today, you abandoned us just to save your server maintenance and optimization costs. You feed free diamonds and V-Badges to rich YouTubers who own heavy gaming rigs, but you completely ignored the poor community. Taking away x86 support and destroying emulator movement is modern corporate greed at its worst.Your excuses are even worse than your optimization. You claim that you blocked the x86 version to 'stop hackers' and make the game 'fair'. Look at Mobile and Telegram—they are completely flooded with auto-headshot scripts and modified APKs! Your anti-cheat system failed, and instead of hiring better coders, you punished innocent low-spec laptop players. We already play in PC-only lobbies, so how does our movement affect mobile players? You are simply too lazy to optimize your code for laptop processors.Remember one thing: Free Fire is a billion-dollar company today only because of ordinary players, not just a few rich creators. By locking the 360-degree movement and ruining keyboard controls, you have forced us to leave. We are now happily shifting to games like Valorant and Farlight 84, where companies actually respect and optimize for low-end PC gamers. Keep ignoring us, and we will make sure your game's rating hits rock bottom. Shame on Garena!"

Unfair Ban and Ignored Proofs...

My account was permanently banned unfairly without any human review. I have provided all official top-up receipts, proof of account compromise (suspicious login notification), and requested a simple check of the login IP history. Unfortunately, Garena's support completely ignores official payment proofs and closes tickets automatically using bots. They refuse to offer any human verification or technical review for players who spent their money legitimately. Very poor customer service and zero protection for players' rights.

sorry to give 1 rating but your service…

sorry to give 1 rating but your service is very poor First, your service request form for bugs, matches, etc. is very long and time-consuming, and it seems like you're deliberately making things difficult for the reporter because you don't want to resolve the issue. Second, the resolution of the reports submitted to Garena is also unsatisfactory, and it takes a long time to get a response. Sometimes I even forget when I reported them. Third, you don't resolve existing and reported issues, but you ignore them, pretending they're not a problem. Fourth, your service request requests too much from other websites. Fifth, in the games you manage, there are a lot of cheaters compared to other regions, for example, China and Indonesia. China doesn't have many cheaters, but in your region, Indonesia, there are a lot of cheaters because of your negligence, namely underestimating the existing problems.

Dear Garena Management and Senior…

Dear Garena Management and Senior Support Team, I am writing this message with deep sadness and desperation. My Free Fire account has been banned for over a month now, and I am completely heartbroken. My Player ID is 852031253 and my In-game Name is ApocalypteX. I am a deeply loyal player who has been playing Free Fire for 8 years and 3 months. I have supported this game for almost its entire history, and I always intended to remain a loyal player. However, as I explained in my previous requests, my account was banned during the late-night hours when I was not even logged into the game. A hacker/thief managed to compromise my account, logged in without my permission, and used third-party software or illegal methods, which led to the immediate ban of my account. I am completely innocent. I have never used cheats or violated the rules in my 8 years of playing. It is deeply unfair that my account was banned because of a thief, and despite my previous appeals, your system has not cleared my name or lifted the ban. Right now, Free Fire is celebrating its 9th Anniversary. While the entire community and all players are happy and celebrating, I am in complete despair and crying over my lost effort. I beg you, Garena, please hear my voice. I am literally begging you to check my login locations, see that my account was hacked, and please lift this ban as a gesture of goodwill for Free Fire's 9th Anniversary. Please do not ignore a loyal player who has been with you for 8 years. I kindly beg for your mercy and a manual review of my case by a real specialist. Sincerely,

GOOD

To whom it may concern, I would like to file a formal complaint regarding the company Garena, the developer of the game Free Fire. My account was permanently banned even though I was in a difficult situation and never intended to harm the game or its community. I only used external tools once because my account had been previously stolen and I was trying to prevent further harm and protect my friends in the game. After recovering my account, I was shocked to find that it had been permanently banned without a chance for proper explanation or appeal. I believe this punishment is too severe and unfair, especially considering the unique circumstances. I kindly ask for your support in reviewing Garena’s practices regarding bans and giving players like me a fair chance to recover their accounts. Sincerely, [NAOUI FARES DEGACHI] [1098106395 / INㅤSIGMA:c]

Please give me every bundle

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Dear garena

1 Most respect fully iam saying you to ban hackers and panel users 2 I have youtube channel name ltz king007@ and please give me v badge and my id is Eisanisar and give me all bundels and evo guns because iam going for collection verses with Zindabad plays and also from Ajff an aju bhai please🙂😶😶😶😶

Worst support ever

I got banned in free fire for no reason, and when i contacted support, they did not help at all, and sent me their generic messages instead of helping and unbanning my account, and they kept saying that I used third party software, but I didn't. Worst support for worst in game moderation. Two in one

Garena's Subsidiary so called Shopee is bad!

Their subsidiary in the Philippines so called "Shopee", an online shopping platform that also owned by this game company is sucks! Even words cannot explain on how horrible is this game company's subsidiary. I ordered an anime merchandise to gift it to my Best friend and in that time of delivery, I'm not on my house, so I cannot receive it. The thing I do is I call the customer service of Shopee (Garena Online Shopping Subsidiary platform) to request for reschedule. You know what happened? Their rider still attempting to deliver my package till it's get back to the seller even it's rescheduled for 1 week. The rider in Paombong Bulacan is not complying with my reschedule. They still spam call me even I'm not available. Those riders are also rude and the customer service representative does not give a care. The ending is that my parcel has returned to the seller. My times has gone! Your customer service doesn't help if your riders are not compliant. Please please please, train your riders to be more efficient.

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