This company is a complete disaster
This company is a complete disaster. I highly recommend that you run the other way and find other options. My small project took 6 months to complete, the result of multiple engineering mistakes that required remanufacturing to 8 of the 10 posts in the project. Of course, the issues weren't identified until after the posts had been installed, so there was a great deal of additional labor, all at my expense. In fact, they tried to charge me for the reengineered posts at cost, which I refused to pay and they ultimately acquiesced. When the problem surfaced, I was referred to the engineering department, who were slow to respond and difficult to effectively communicate with. I reached out to the salesperson, Lauren, who refused to take my call, telling the assistant that I had to work with Engineering. Obviously, she is getting many of these calls. At one point they sent out a supervisor, who freely admitted that the engineering group "didn't know what they were doing". This was a project in my own home, but if I were a contractor this would have cost me a fortune in lost labor, and the based on the amount wasted materials from Viewrail I am guessing that this wasn't a profitable job for them either. While the product is nice (but not anything over and above what is advertised) It is shocking to me that they are still in business, based on their service. I only wish I had seen the other reviews here before I decided to use them!