Aweful human ethics worst booking agent
I'm copying and pasting the serious complaint regarding the poor quality and hotel not matching its description or pictures and ruining our supposedly relaxing holiday by putting our lives in danger. Chatbox Abdul promised us refund by giving us an option to checkout on 24th Feb at 10pm. As it was late in the night and we needed time to find another hotel in Sultanahmet, we booked our hotel replacement ourselves and paid Hippodrome Hotel We also confirmed we're checking out from Avcilar Emre Hotel on 25th Feb at 11am. Therefore, were fully entitled to FULL refund which was promised. No refund has been received till date and have only received generic email responses from Agoda. I requested them to take this matter seriously as me and my disabled mum are tired of typing on their chatbox and receiving one off generic sentences for the past few days. I hope someone in their team has the decency to take reasonable action as we feel neglected by Agoda when they owed us a duty of care. They were negligent by sending us to Avcilar Hotel which had no health and safety in place with blocked lift, filthy unhygenic rooms, excessive dust, broken toilet seat for my disabled mum, loose wiring on wall and TV and unsafe property conditions against health and safety laws. as a matter of urgency. They spoiled our holiday, deteriorated our physical and mental health against health and safety laws and putting our lives in danger. We were awake for 4 nights worried about our safety and waiting for them to rescue us. They failed to Provide us full refund for Emre Hotel and reimburse us for the new cost spent on Hotel Hippodrome ourselves in Sultanahmet and also failed to safeguard our health and safety. They saw all photos of literally everything in Filthy condition unsafe for human residence and we will never trust them again to book in the future as they have no shame or Customer etiquette or safety concern to preserve human life.