Placed an order for delivery because…
Placed an order for delivery because medical issues prevent me from hauling them up 3 flights of stairs. I realize it’s not fun so I always tip appropriately. My driver came in the building and dumped all my bags in the lobby on the ground floor. And of course gave me no notification or call or text or heads up. So 2 hours later when I discovered where my order was I had to go neighbor to neighbor to get help bringing them up it’s humiliating enough not being able to do it myself. Then I call Walmart to complain and get a refund for the melted frozen things and I get passed to 6 different people only to have him promise he was refunding the tip and then not do it. Now the window has passed where I can’t get it refunded. So my driver get her full tip and no reprimand whatsoever for ruining half of my groceries and my entire morning because she didn’t feel like earning her tip. Walmarts non caring attitude about the whole mess has made me decide to cancel Walmart plus after being a lifelong customer. I’ll shop somewhere where they care about the customers and don’t treat them like a bother