The lights were out on Christmas Day.
These guys make great lights, but they certainly are failures when it comes to operations and customer service. I made a $142 order on December 3 that was to be a Christmas present. I didn’t hear a word on the status of my order until December 17th, and even then it was automated with zero explanation as to why my order was delayed, or when it might be fulfilled. I tried to contact Baja Designs directly to find out that before the holiday they were not answering their phones because I guess, as their recording says, “We will be closed in observance of Christmas and New Years”. No dates of this closure were given. Had they been a responsible company with sound policy and informed me immediately that they were not in a position to fulfill my order, I could have found these items elsewhere. I am now scrambling to find an alternative gift for my son. Merry Christmas!