Several pictures in my book were turned…
Several pictures in my book were turned sideways. Every time I spoke to someone, they were unable to help me get it straightened out. I finally got referred to someone who was able to help me. Even then it took several tries to finally get them back into the correct position. I understand there can be little glitches sometimes. But the thing that was the most frustrating about it, was that I was never able to actually "talk" to someone. ALL communication was done by email, which is slow and takes a long time to respond and get responses. With each person involved, it added a day or two on to the process. Consequently, the book was not completed in enough time to get it to my grandson by the time of his graduation party. If we had been able to skip several people, and communicate in a quicker manner, I might have been able to get it in enough time. I was disappointed and would really question the whole communicating, and "fixing it" process through emails. It's slow, cumbersome, and not all staff understood what to do, so it made it even slower. The slow communication added on enough days that I was not able to get it in enough time for his graduation open house. Since no one was going to be home that following week after the open house, we had to try and arrange neighbors to get the book when it was delivered. I will say the book itself turned out great, and I am happy with it. I am also appreciative of the person who helped me get it right. My criticism is of the process. I just wish it had not taken so long to get it right, so that I could have received the book in enough time.