Slick marketing, poor product, and non-existent support.
I purchased the MOFT Dynamic Folio directly from MOFT’s website in August 2025, and this has been one of the most frustrating online shopping experiences I’ve ever had. The product looks great in the marketing, but in reality: • No real protection → despite being advertised as a “protective case,” there’s zero side protection. • Difficult to use → switching between the “20+ angles” they promote is clunky, unstable, and far from seamless. • Overpriced → there are better-built, more protective alternatives for half the price. The bigger problem is MOFT’s customer service: • I contacted them 1 day after delivery to request a return — well within their 30-day return policy. • I provided clear reasons and requested a return authorization (RMA). • After four follow-up emails over three weeks, they’ve provided no RMA, no instructions, and no response. For a U.S.-based company, this level of unresponsiveness and disregard for their own return policy is unacceptable. If you’re considering buying from MOFT: • Be aware that their marketing doesn’t match reality. • If you ever need to return a product, prepare for silence. • There are better, more reliable brands out there with real customer support and transparent policies.