Poor technical support and lack of support staff to meet customer needs if they are acting as a broker.
To wait a week for technical support should be unheard of from a broker when a customer has a problem with the platform freezing and not persons well. I’m very displeased. Then I was contacted by the compliance team because I couldn’t get an appointment for this problem for a week. I mentioned that I wanted I had a vested interested in my trading journey and that I it was providing me with income or something to that fact I don’t even remember how I said it. Compliance was asking me to clarify about me saying something about income. I was like am I being penalized for requesting a better appointment time. Now I’m even more upset with Ninja. I told compliance this response: hank you for reaching out. I would like to clarify my earlier statement. As I am learning to trade, having accurate P&L reporting is very important to me because it allows me to properly evaluate my performance, manage risk, and develop my trading skills. To be clear, my concern is not about generating income or relying on trading profits. My concern is that inaccurate P&L reporting prevents me from accurately measuring my results, identifying mistakes, and making informed adjustments to my trading approach. Accurate reporting is a fundamental part of the learning process, and without it, it becomes much more difficult to evaluate progress and improve over time. My goal is to learn and improve as a trader over time. While I hope that developing this skill set may positively impact my financial future and home life, I understand the risks associated with futures trading and do not rely on trading profits to meet my day-to-day financial obligations. What I am asking is simply that the P&L reporting be accurate so that I can properly assess my performance and continue developing as a trader. The incorrect information creates unnecessary stress and makes it difficult to follow my trading plan and adapt as I build this new skill set. I am requesting that NinjaTrader correct the reporting issue rather than characterize my concerns as though I am doing something wrong. The funds I use for trading are risk capital, and I understand that losses are possible. Please let me know if you need any additional information. Thank you How dare them try to turn the tables on the customer who has to wait over a week to figure out why their charts aren’t being calibrated correctly. This leads me to believe that they aren’t able to support the role of a true brokerage. When I call Schwab or other firms, I’m able to get matters resolved especially if it has to do with discerners whether it’s a practice, a small or large account.