Better futures start now. Get Started Founded in 2003, NinjaTrader supports 800,000+ traders worldwide with a powerful and user-friendly trading platform, discount futures brokerage and world-class support. Our platform is always free for advanced charting, backtesting and trade simulation. Download NinjaTrader’s award-winning trading platform and get started with a free demo powered by real-time market data. Free Demo Trade Futures Blog Contact Support Award-Winning Technology and Broker Services NinjaTrader is consistently voted an industry leader by the trading community. Through a unique combination of high-performance trading software, discount brokerage and real-time support, we empower traders to enter the futures markets.
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Is NinjaTrader legit?
NinjaTrader (ninjatrader.com) has a 4.1 out of 5 rating on OK.one, based on 107 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 78% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 45% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers had a great experience with this company. Many individuals consistently highlight the exceptional dedication of the support team, noting how knowledgeable, patient, and remarkably helpful agents are when technical challenges occur. People deeply appreciate the prompt and professional assistance delivered, which successfully resolves various platform difficulties and ensures a completely smooth user journey.
Some reviewers were not happy with customer support response times, specifically pointing out delayed email replies, frustrating automated bots, or unhelpful interactions. However, a few people also noted that the platform can sometimes present a steep learning curve alongside occasional performance lag issues during daily use.
Auto-generated from all reviews of this business. For reference only.
I am extremely disappointed with NinjaTrader lately. The charts constantly bug out, and today I literally lost 2-3 hours of candle data on my screen, which completely ruined my trading session. On top of that, the platform suffers from frequent connection drops and lagging, even though my PC is high-spec and I am not running any heavy software in the background. This is a financial platform where every second counts, yet it feels completely unstable. Absolutely terrible experience!
I had an issue with OneDrive on my computer which basically corrupted all my workspaces and indicators on NinjaTrader platform. I was trying to fix it myself using ChatGPT. It did not help. I sent email to NinjaTrader support team and they responded right away. Adrian from NinjaTrader support team was so knowledgeable and experience for this tedious job. I am very pleased for what he did. It took him not more then 30 min to get it done and I am back to business.
They just keep taking my money. They liquidated my account several times and in the middle of trades they shut me down and I lost money.
This time I put 50 dollars. I hadn't used the account for a month it is down to 15. I called and asked why? They said my account was dormant for 30 days so they charged me 35.
Ninja trader should be called the ninja mafia because they have robbed me multiple times.
I wouldn't recommend this brokerage to an enemy!
I'm closing the account today so they don't steal my last 15.!
Seamless Issue Resolution for My Live Account Setup — Thanks to Juliana
As a first‑time live account user on NinjaTrader, I ran into a major issue with the desktop platform. Juliana from support guided me through everything, emails, troubleshooting, and finally a call where she fixed the problem. She was patient, thorough, and genuinely supportive.
Juliana, thank you for being such a gem. I’m very grateful.
I've been a customer for over a year. A few months ago, they changed the app's interface, removing several useful features. I asked for assistance restoring these features, but they didn't provide a satisfactory answer and ignored all my further requests for support. A terrible experience. I wouldn't recommend this team to anyone.
If they don't provide support for even these simple things, I can't imagine what would happen in more complex situations.
Adrian was very, very helpful. He answered all my questions. Helped me get properly set-up in NT. Fixed several things in my laptop that would have hindered my NT operations. Downloaded a couple of add-on indicators. He went above and beyond times 10 !!!!!
Very professional and knowledgeable. They speak very clearly and are easy to understand. You have their full attention at all times. My experience was two different with two different agents, on two different phone calls, that helped with my platform issues.
Many things about them are wrong. Their low commission fee is a lie (the actual fee is triple that at least). They gave me such a hard time funding my account. Had to provide them with many bank statements, etc., to approve my ACH/debit card linking only after two weeks of escalating the issue. Worse than that, they did not even say why they were rejecting my ACH/debit card. No emails, no communication, nothing. And a terribly robotic and delusional customer service. You ask a question and they won't even bother reading it, and you get a cliche response. Their supervisors are good though. I had to escalate a couple of issues to their supervisor team to resolve them.
Arthur B. took the time to understand my issue and involved the necessary departments to have my issue resolved. He followed up with me throughout the process keeping me updated on progress.
Chris J. was great! Fast, knowledgeable & even dealt with my little jokes on the call, LOL. He fixed my platform issues & got me back up and running within minutes. Great support.
The rep I talked to was calm, listened to the problem attentively and stuck with me an inordinate amount of time to get it fixed. Excellent experience.
This review is for Ninja Trader 8 desktop software. I'm using the latest Intel Ultra 9 275hx and 64GB Ram laptop. The NT8 is extremely unreliable! Extremely! It crushes all the time and for no reason at all. It feels like it is chocking on data and unable to handle it and simply crushes. It crushed twice today within 30 minutes or so between crushes. And one more time when I deliberately changed the chart template. Yes, it crushes all the time when changing the chart template during the morning and very active hours. It may crush during not active hours also when changing the chart template. Also, the charts become unresponsive for no reason. Before I hag i7 laptop with 32GB Ram. Besides crushing it hanged all the time. You maximize window - it hangs or may crush. You draw a box on your chart - it crushes. I'm experiencing all of this for quite a few months already. I wrote to them many times. All they suggested running the software in a safe mode. They unwilling and seems unable to fix all these problems. And it seems they do not care. This is my opinion. Also, their charts, their indicators are pretty basic and outdated and cannot be customized much. And many indicators are simply not available and you must download them. I do not recommend using their desktop software. You may use their data but I would avoid using their desktop software. I'm not using the web version at all.
Update. Crushed the 3rd time today around 11:45 when I was trying to add and modify simple and native CCI indicator to the chart. And the market was slow or normal, not fast as in early mornings.
12:01 - crushed 4th time. I did not do anything.
NinjaTrader has developed a most special place with me personally and professionally, I Love their trading system, tools, and Great Customer Support, Training Specialists, and Emergency Room Trading Help. You can always Rely and Depend on them!!!
Ninja has been a leader for many years and my experience today exemplifies why. My system had crashed and I couldn’t access my account where I have 20 PA and Eval accounts. When I emailed Ninja Support I received instructions to set an appointment to remedy the problem. During the appointment the problem was quickly diagnosed and repaired. I was “back in business” in quick order. The Rep was very helpful, knowledgeable and personable. Thank you Ninja! 10 out of 10 Stars for satisfaction here!
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