Better futures start now. Get Started Founded in 2003, NinjaTrader supports 800,000+ traders worldwide with a powerful and user-friendly trading platform, discount futures brokerage and world-class support. Our platform is always free for advanced charting, backtesting and trade simulation. Download NinjaTrader’s award-winning trading platform and get started with a free demo powered by real-time market data. Free Demo Trade Futures Blog Contact Support Award-Winning Technology and Broker Services NinjaTrader is consistently voted an industry leader by the trading community. Through a unique combination of high-performance trading software, discount brokerage and real-time support, we empower traders to enter the futures markets.
Written by the business, not verified by us.NinjaTrader (ninjatrader.com) has a 4.1 out of 5 rating on OK.one, based on 107 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 78% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 45% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-12.
Reviewers had a great experience with this company. Many individuals consistently highlight the exceptional dedication of the support team, noting how knowledgeable, patient, and remarkably helpful agents are when technical challenges occur. People deeply appreciate the prompt and professional assistance delivered, which successfully resolves various platform difficulties and ensures a completely smooth user journey. Some reviewers were not happy with customer support response times, specifically pointing out delayed email replies, frustrating automated bots, or unhelpful interactions. However, a few people also noted that the platform can sometimes present a steep learning curve alongside occasional performance lag issues during daily use.
Auto-generated from all reviews of this business. For reference only.Chris was the support tech that I spoke with, I have spoken with him in the past and he is very friendly, knowledgeable and efficient. I set up my new laptop a few weeks ago and just couldn't get a few things to work right. He understood the issues and quickly resolved them. I'm always grateful when I speak with him.
Excellent Customer Service. Great Tech help
Juliana S was knowledgeable and professional
Those THIEVES robbed me and did NOT pay my March and April compensations worth of more than $12000!!! for their STUPID vendor program. I am trying to find a way to sue them as i am located outside of the US.
gentleman was simply awsum --- took great care of my needs
The trading platform that SUCKS and the company that incompatible with the traders needs. A bunch of liars and scammers who still your money and effort. I NEVER recomment Ninjatrader trading platform to traders who are really looking for practicality and comfort placing their trader, instead i recommend other platforms Robinhood, and MultiCharts. To all traders, BEWARE of Ninjatrader!
Juliana S. was very knowledgeable with the problem I was having with the platform, and she was able to fix it immediately.
Its very helpful when you have a tech who really knows the platform, and this was Chris J. Thank you, Chris.
Hi, Nick - We're thrilled that you're enjoying NinjaTrader, and grateful for your continued trust in us. I'll be sure to share your kudos with Chris as well!
To wait a week for technical support should be unheard of from a broker when a customer has a problem with the platform freezing and not persons well. I’m very displeased. Then I was contacted by the compliance team because I couldn’t get an appointment for this problem for a week. I mentioned that I wanted I had a vested interested in my trading journey and that I it was providing me with income or something to that fact I don’t even remember how I said it. Compliance was asking me to clarify about me saying something about income. I was like am I being penalized for requesting a better appointment time. Now I’m even more upset with Ninja. I told compliance this response: hank you for reaching out. I would like to clarify my earlier statement. As I am learning to trade, having accurate P&L reporting is very important to me because it allows me to properly evaluate my performance, manage risk, and develop my trading skills. To be clear, my concern is not about generating income or relying on trading profits. My concern is that inaccurate P&L reporting prevents me from accurately measuring my results, identifying mistakes, and making informed adjustments to my trading approach. Accurate reporting is a fundamental part of the learning process, and without it, it becomes much more difficult to evaluate progress and improve over time. My goal is to learn and improve as a trader over time. While I hope that developing this skill set may positively impact my financial future and home life, I understand the risks associated with futures trading and do not rely on trading profits to meet my day-to-day financial obligations. What I am asking is simply that the P&L reporting be accurate so that I can properly assess my performance and continue developing as a trader. The incorrect information creates unnecessary stress and makes it difficult to follow my trading plan and adapt as I build this new skill set. I am requesting that NinjaTrader correct the reporting issue rather than characterize my concerns as though I am doing something wrong. The funds I use for trading are risk capital, and I understand that losses are possible. Please let me know if you need any additional information. Thank you How dare them try to turn the tables on the customer who has to wait over a week to figure out why their charts aren’t being calibrated correctly. This leads me to believe that they aren’t able to support the role of a true brokerage. When I call Schwab or other firms, I’m able to get matters resolved especially if it has to do with discerners whether it’s a practice, a small or large account.
The support team resolved my issues with kindness and great technical expertise.
Sam did an outstanding job walking me through the initiation process.
I am satisfied with her. She is solved my query very well.
Chris was friendly and conversational, showed patience and expertise, and went out of his way to make sure that various aspects of my computr setups were put in order.
I called platform support since I couldn’t sign in with my password of many years. My call was answered quickly and I got the best support person I’ve EVER had from any online business. He was smart, patient and caring. Really 10 stars is a better choice.
had the account for 2 + years...your platform needs work. will often loose my charts and strategies even though they were saved in the control center. have had to wait days for tech support , your employees are trying there best to keep the wheels on. got a worthless a/i generated response to my problem , will need to wait days for a human to correct it. Russ Bentz...805 515 8447
Absolutely Fantastic!!!! Cannot think of anything better to say! Wish I could have Chris as my morning advisor daily for all things technical ! Mr. Chris, could you please let me know when you have successfully duplicated yourself ??? Sincerely , Marilyn A Roderick MD
You can not reach people immediately you need to make appointment for platform issues. If you even try to solve issues with email tech knowledge limited. They keep blaming your indicator load which perfectly working before. I listen and cancel many indicator still platform issue. Using crazy amount of memory you clean those folders they recommend after a while issues comes back again. #1 futures trading platform which makes you lose money. I say DO NOT BOTHER with this company!
I'm sorry to hear this has been your experience. If you need any additional support, please don't hesitate to reach out to us directly by emailing [email protected].
I’ve traded for years and have never experienced anything like this. I had sell orders rejected BEFORE a major selloff, not during it. I provided timestamps and screenshots clearly showing my attempts to exit positions prior to the move down. What makes this worse is that after the rejection, the position eventually came back near my entry, yet I still was not allowed to properly exit. Then my account was liquidated later at a loss without my consent while I was no longer at a liquidation threshold. In just a few hours I executed 186 trades totaling 904 contracts and paid $858.80 in commissions and fees, so this is not a case of someone unfamiliar with the platform. I understand fast markets and slippage. This was different. Orders were rejected before the volatility hit, and risk controls appeared inconsistent afterward. I’m not asking for anything unreasonable. I simply wanted a fair adjustment that was actually smaller than the fees I paid that same day. Instead, I received explanations that did not fully address the actual issue shown in the evidence. Very disappointing experience.
We can’t assist with account-specific issues here. Please email [email protected] so our team can help.
Have spent the last two weeks trying to complete a basic live account registration on NinjaTrader, and the entire onboarding pipeline is completely broken. During the phase where the compliance team requests additional mandatory verification documents, the user portal upload portal only permits text submission instead of standard file uploads (such as PDFs, JPGs, or PNGs). After escalating the issue to customer support, I was told that if the link is not working, their proposed workaround was highly concerning- they instructed me to email my sensitive NRIC document directly over standard email. Hoping for a more professional resolution, I requested an escalation, only to be routed to an entirely unhelpful supervisor. Instead of providing a secure alternative channel or actively resolving the glitch, the supervisor offered no real assistance or ownership of the issue, making the entire experience incredibly disappointing.
We can’t assist with account-specific issues here. Please email [email protected] so our team can help.
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