NinjaTrader

Explained everything in detail thank…

Explained everything in detail thank you for the help

Mauro gave me 5 star service

Mauro explained everything to me and was patient. He deserves a raise for his kind and attentive customer service skills.

Luan was excellent

Luan was excellent. Handled my issue quickly and efficiently.

Very helpful and thorough.

General business

Very cordial in addressing my inquiry that required contacting another internal department offline. I received a prompt email with a satisfactory response. Very patient in responding to my questions regarding prop firms.

Customer Service and AI Service are…

Customer Service and AI Service are quick to help solve problems,

Thorough and took time to explain.

Great customer service

Great customer service! Angela has been very helpful.

William JordanUnited States · 2 reviews · Experienced 2026-04-07 · Posted 2026-04-08

Adrian

Adrian, with Ninja Support, once again resolved all the issues I was having.

Do not trust these people

Do not trust these people, depositing funds is a breeze, getting them back in near impossible. I have been trying to get a partial transfer done for 2 weeks now, I finally decided to dump them and am now requesting a full withdrawal and account closure. They claim to send SMS verification codes to my phone number, a number that frequently get messages from a lot of major brokers and banks without issue. However, somehow their SMS never gets delivered, then it always takes 2 days for support to respond with something generic like "please click the SMS authentication link" even though I have multiple tickets explaining I am not getting SMS. THe withdrawal request is to the same account I deposited from so it should really not be a huge security issue. Now I have a 4 day ticket pending after they asked me for a bank statement, I have heard nothing. Add to that that their service is frequently down and the app is a pain to use and you will regret ever registering with these guys. I find it very suspicious that it is so difficult to process withdrawals and that the service is so buggy, they may be in trouble.

Customer Service Quick Response

Customer Service Quick Response and the Ability to make sure the problem is Fully understood...Made Sure I would be Helped ASAP !!!

Rigoberto FloresUnited States · 1 review · Experienced 2026-03-30 · Posted 2026-04-01

CUSTOMER SERVICE WAS GREAT AND TAKING…

CUSTOMER SERVICE WAS GREAT AND TAKING THE TIME SOLVE ISSUE

The service was exceptional

The service was exceptional. Juliana was polite, patient and very knowledgeable. I was hoping this would be a quick + easy set up, however it proved to be a bit more complicated and time consuming than expected. I'm really impressed how Juliana helped me, a newbie in the tech space.

Lee MrSplivUnited States · 1 review · Experienced 2026-03-30 · Posted 2026-03-30

great response time & excellent service

Sebastian helped during a difficult…

Sebastian helped during a difficult time, I don’t do well when it comes to technology. He was patient and very professional with me. He helped me upgrade to 8.1 on the ninja platform.

Trade “i.trade.live.everyday”United States · 1 review · Experienced 2026-03-26 · Posted 2026-03-26

Terrible platform that never works when…

Terrible platform that never works when markets are moving fast. I wish I could give them negative 5 stars.

Fantastic Technician Luan!!

Luan was fantastic to work with!! He was very friendly and caring and knowledgeable. He stayed with me until the problems were solved and everything was fully up and running!! I would definitely ask him for help in the future!

Horrible site, acct mgmt and support - good platform

Used the platform for a year. The platform is good and the live streaming show is great. The website, chatbot, support, transfer process, their margin handling and trader protections are the WORST and subsequently my distaste for the company. They do not care about traders at all and do nothing to make their account management experience helpful. Their Plaid integration is broke and has been failing for 6 months making every transfer take their 3 day waiting period instead of the 24 hours that had worked through the first half of 2025. They blamed my bank and my bank blamed them and Plaid. And if you want 1 day deposits their debit card process is your new option. Except it doesn't work at all and adding a debit card in any browser is a huge failure, and good luck even getting a card added to your account. Their AI chatbot is your only option for immediate help and it is the worst. It takes many attempts to even get a relevant answer, and there was only one case where it actually helped a problem I had. The other 10 times it failed spectacularly. Cannot give enough praise to their live stream - they are one of the best of all the live trading streams by a landslide. But when it comes to my money and the brokerage relationship, the NT experience I've not had any positive experiences. Every time I try to do something on their site I run into a problem. And since this is Trustpilot I can say they are legit. But they are not quality. EDIT: I didn't even realize I was so angry at Ninjatrader before enough to come to Trustpilot and take the time to do a second negative review. I guess that speaks volumes on the quality of this company. The only credit I can give that is a little different from my first review is that the platform is overall good, despite the severe margin and trader protection help they are lacking (no ad-hoc lock out like Topstep - though Topstep platform is something I'd never use) and no way to closely monitor margin unless you write your own NinjaScript.

Timely response and helped resolve my…

Timely response and helped resolve my issue.

Once I reached an agent

Once I reached an agent, the process went well. However, getting to the agent was very difficult. The AI bot was not helpful.