Email vs a phone call
Before today's call, it felt like you had no one working in the customer service. It took too long to get an answer via email. But, thankfully, most of it got corrected by Juliana today.
About NinjaTrader
Data updated- Website
- ninjatrader.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 107 reviews
- Replies to negative
- 45% (10/22)
Do you own NinjaTrader? Claim this profile for free and start replying to reviews.
About this business
Better futures start now. Get Started Founded in 2003, NinjaTrader supports 800,000+ traders worldwide with a powerful and user-friendly trading platform, discount futures brokerage and world-class support. Our platform is always free for advanced charting, backtesting and trade simulation. Download NinjaTrader’s award-winning trading platform and get started with a free demo powered by real-time market data. Free Demo Trade Futures Blog Contact Support Award-Winning Technology and Broker Services NinjaTrader is consistently voted an industry leader by the trading community. Through a unique combination of high-performance trading software, discount brokerage and real-time support, we empower traders to enter the futures markets.
Written by the business, not verified by us.Is NinjaTrader legit?
NinjaTrader (ninjatrader.com) has a 4.1 out of 5 rating on OK.one, based on 107 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 78% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 45% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers had a great experience with this company. Many individuals consistently highlight the exceptional dedication of the support team, noting how knowledgeable, patient, and remarkably helpful agents are when technical challenges occur. People deeply appreciate the prompt and professional assistance delivered, which successfully resolves various platform difficulties and ensures a completely smooth user journey. Some reviewers were not happy with customer support response times, specifically pointing out delayed email replies, frustrating automated bots, or unhelpful interactions. However, a few people also noted that the platform can sometimes present a steep learning curve alongside occasional performance lag issues during daily use.
Auto-generated from all reviews of this business. For reference only.What people say
Very helpfulExtrimely Helpful
Very helpful, resolved the issue, went the extra mile to adjust several settings so the Ninja platform runs a lot faster
Chris was great
Chris was great! He is very knowledgeable and reliable with the process. He knows his stuff and guided me clearly every step of the way. Highly recommended!
Thank You for all Help and Patience…
Thank You for all Help and Patience !!!!!!!
I have consistently strong support from…
I have consistently strong support from the NT8 team
Dedicated Excellence
It was more than a single isolated experience. Juliana contacted me more than once, and when we were able to connect, she fixed problems and showed me how to do everything that I requested. Not only does the software now work perfectly, but I am a better trader through her instructions on how to use the software in ways that I was unaware, as a user since 2021. Thank you Juliana!!!
Yessir
Yesyesyesyes
Proactive support team with fast reply…
Proactive support team with fast reply and we managed to solve my issue. Keep the good job!
It was a great experience because I…
It was a great experience because I dealt with Csilla B. She is very knowledgeable and understood my issue and gave me a solution. I have dealt with her in the past and she always does a great job. She is also very professional.
A lots of hidden chargers
A lots of hidden chargers; Like inactive account fees..if you dont trade then they chargers inactive fees.
Reply from NinjaTrader2026-04-30
For account-specific questions or concerns, please contact our support team at [email protected] so our team can help.
Great experience with representative…
Great experience with representative Ilkhom A. Patient and professional.
Great support
I couln't get NT8 working on my new PC, the support agent connected and resolution was quick and easy
my experiancethat she that is my person from support…
that she that is my person from support knew exactly what to do ,she was curtious and answered all my questions , i felt comfortable in asking her all my questions
very help and patient
Stay away, not trust worthy
This broker is a complete scam. Their entire goal is to empty your entire trading account. I've had wining trades stopped, due to their glitchy outdated software. I would no longer recommend this broker.
Reply from NinjaTrader2026-04-28
We can’t assist with account-specific issues here. Please email [email protected] so our team can help.
I received top notch
I received top notch, professional support from one of the members of Ninja Trader Tech Support. His name is Adrian. Adrian, Job Well Done ! Thanks Jerry
I found it very pleasant to work with…
I found it very pleasant to work with Juliana. She was persistent and proved to be very capable. Thank you very much.
The app doesn’t even work
The app doesn’t even work , so poor . I have no idea how they become so popular . Save your money don’t waist your time .
Reply from NinjaTrader2026-04-21
For account-specific questions or concerns, please contact our support team at [email protected] so our team can help.
Mauro is exceptionally professional!
Mauro is exceptionally professional! Thank you!
New ninja account questions
Sam was helpful and understood my issue by its description and he informed me on the best course of action as it pertained to my goals. He let me know what I could expect as I went down that path.
Tradovate
Interactive Brokers
AMP Futures
Lucid Trading
Apex Trader Funding
FTMO
IC
FundedNext