Interactive Brokers: A Global Firm for Global InvestorsInteractive Brokers (NASDAQ: IBKR) is a global online brokerage offering low-cost access to stocks, options, futures, currencies, bonds, funds, and more across 160+ markets. With over 45 years of experience and clients in more than 200 countries and territories, IBKR combines advanced technology with transparent pricing and support for best execution. Our platform serves both individual and institutional investors seeking direct market access, sophisticated trading tools, and the confidence of working with a well-established, regulated broker.Why Choose IBKR?Whether you are a new investor or an experienced trader, Interactive Brokers offers the tools, platforms, and global access to help you meet your financial goals. Transparent pricing: Commissions start at $0¹, with no added spreads, ticket charges, platform fees, or account minimums. Global access: Fund your account in multiple currencies and trade products across 160+ markets worldwide. Flexible trading platforms: Choose from a suite of platforms to match your experience level and trading style: Trader Workstation (TWS): Our advanced desktop platform built for professional traders who need power and flexibility. IBKR Desktop: A modern desktop platform with popular tools from TWS and new features driven by client feedback. IBKR Mobile: A full-featured mobile platform with advanced tools for trading on the go. IBKR GlobalTrader: A simplified mobile experience for global stock and options trading, including fractional shares. Client Portal: Our all-in-one web platform for managing, viewing, and trading your account from one login. IBKR ForecastTrader: Trade based on your views of real-world events with exchange-listed forecast and event contracts. IBKR APIs: A range of APIs for traders and developers, supported by extensive examples and documentation. IMPACT App: Use the IMPACT app to find and invest in companies that align with your values. PortfolioAnalyst: A free tool for consolidating and analyzing your financial account information. IBKR Campus: Free educational resources about current events, trading, financial markets and IBKR's trading tools. IBKR Lite provides commission-free trades in US exchange-listed stocks and ETFs. For complete information, see ibkr.com/commissions.Explore global trading firsthand. Open an Interactive Brokers account today!Connect with IBKR Facebook Instagram LinkedIn Twitter YouTubeAdditional Resources: Interactive Brokers Website Why IBKR? About the Interactive Brokers Group IBKR’s Trading Platforms Commissions and Fees Trading APIs Guide to Choosing the Right Account Client Support Resources Browse Our FAQs Interactive Brokers Financial Statements Interactive Brokers DisclaimersContact Info:1 Pickwick Plaza, Greenwich, CT 06830 United Stateswww.interactivebrokers.com
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Is Interactive Brokers legit?
Interactive Brokers (interactivebrokers.com) has a 2.0 out of 5 rating on OK.one, based on 171 user reviews collected here. It is listed under Money & Insurance and its reputation is poor. 67% of reviews are 1 star, a relatively high share; The business has replied to 89% of negative reviews; Reviews mostly discuss User experience, Customer service, Price. Last updated 2026-09-02.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Customers frequently appreciate the affordable trading costs, the wide range of global products available, and the efficient transaction processes provided by the firm. Many consumers find that the platform offers a solid and professional environment for executing daily trades with exceptionally low commission fees.
However, some customers also noted significant difficulties regarding customer support responsiveness and overall website reliability. People frequently experienced slow response times from helpdesks, along with frustrating technical issues while trying to navigate the online portal. Additionally, a few users mentioned overly complicated account transfer procedures and unexpected platform glitches during routine operations.
Auto-generated from all reviews of this business. For reference only.
Recently, my algo placed a trade in the middle of the night and IBKR decided to block the trade and insisted on secondary mobile phone authentication. The trade was not outsized compared to normal, I've traded this ticker before, I had enough equity and margin available. I've haven't had this authentication in the last five years or since this instance. I was never notified of a new authentication method for trades. The lost trade cost me around $3,300.
I've submitted two formal complaints about blocking and/or faulty trades with evidence and all I got was this response - 'We see that the mentioned restriction is removed at present. Hence, we are closing this ticket from our end.'
I've gone as far as calling them directly and I've been told they only deal with commercial customers directly. THEY DON@T GIVE A S%^T ABOUT ME/YOU! If you're fine with that, good luck.
IBKR are the best low-cost broker with high quality service and execution. They always respond and clarify any issues with the platform promptly and in full. The platform and website are very well made with lots of products available and low pricing.
Reply from Interactive Brokers2026-08-31
Thank you for sharing your feedback. We are pleased to hear that you find our pricing, platform, and range of products favorable, and that your issues have been addressed promptly by our service team.
I have tried many other brokers but plain and simple , interactive brokers is the best out there. I have had them for almost 25 years and only one I have stuck with.
I have had possibly two or three times in 25 years when I needed to call them. Just two or three. Despite what you read elsewhere, the customer service is exceptional and solved my issue very quickly. All the bad reviews are cases with really complicated structures (like foreign residents, transfer of accounts and such). If you are a trader based in USA and trading on normal exchanges ( Nasdaq, CME, CBOT, Nymex) etc , then I can’t recommend them enough. Their TWS trading system is probably the easiest to use out there and customizable. Mobile app ( IBKR mobile) is power packed one and simple to use. They pay best interest n cash if you are trading options and keep cash in hand as collateral. You can buy bonds and treasury and use it as collateral or margin. Their Portfolio Analyst tool is so good that it can tell in real time if you are trading bad or are over leveraged. All in all best experience ever and I will never go anywhere else for my trades. ( I am frequent trader and my commissions go into thousands per month).
Reply from Interactive Brokers2026-08-31
Thank you for sharing your feedback. We are pleased to hear of your positive experience over the past 25 years, and that you have found the TWS platform, IBKR Mobile app, and Portfolio Analyst tool to be effective for your trading needs.
They answered quickly. Human! Fixed my issue quickly and were very patient !
Reply from Interactive Brokers2026-08-31
Thank you for sharing your feedback. We are pleased to hear that your issue was resolved quickly, and that you found the support provided to be patient and responsive.
Incompetency, evasive, case drag and outright refusal to compensate
2. Nearly daily calls were made to IBKR SG and 30 messages were sent to IBKR SG due to large fund involved. All calls, except one answered by AU team, IBKR SG and India provides robotic responses.
4. Separately, my fund transferred worth hundreds of thousands from Australia NAB bank to SG Bank also experience delay due to anti-scam measures. Despite going thru the aging SWIFT system and dealing with 2 aging banks, cross-border remittance was successfully transferred within half a day. Meanwhile, the agile new IBKR SG, clocking 3 months delay on mere a SGD60 transfer with robotic answers.
5. For the issue with NAB Bank and SG Bank, a complaint was also raised. NAB and SCB summarized the matter correctly, promptly investigated and wholly addressed the issue within 5 working days with satisfactory compensation.
6. For IBKR SG, complaint then escalated to MAS dated 17 Jul and 28 July (10 days gap because IBKR SG was perpetually “investigating” SGD$60). IBKR SG took 94 days to reply.
a. The reply was evasive. It only answers the area they able to address and omitted the parts that will clearly show their errors.
b. The reply does not provide any insight or value-add for the 94 days it took.
c. In breaching MAS Technology for deleting entries. IBKR SG evaded it and answer that is not related to the concern raised.
d. For corporate practices of repeatedly closing ticket without resolving the matter and then re-opening a new ticket of identical problem to manipulate aging dashboard of customer complaints > IBKR kept quiet and did not addressed it.
f. It is ridiculous for a company to take 94 days to “investigate” SGD60. This shows serious deficiency of competency under MAS Fit & Proper criteria. IBKR acknowledge that the funds were successfully received but due to internal policy (the beneficiary was IBKR instead of Interactive Broker), refuse to apply it to my account. Despite the monies were not automatically rejected/routed out and that it was a manual outbound refund by IBKR SG Cashier Dept, IBKR said they would not apply “free” withdrawal. As result entire HKD50 was swallowed up by fees. And HKD129k was charged HKD300. IBKR refused to explain the discrepancy of the HKD50 vs HKD300 “fees” charged. In all, IBKR blames their very own DBS bank as basis that IBKR SG would not pay compensation.
g. For the HKD129, IBKR promised in writing on 8 July 2026 to refund them to SCB by 9 July 2026. However IBKR SG deliberately withheld the fund and only refunded them 27 Jul 2026. Damn 23 days overdue. Throughout those 23 days, I called IBKR SG in panic and frustration – IBKR SG responded robotically and hung up my calls. In that 23 days HKEX stocks that I was planning to buy rebounded exponentially. See graph below. I requested for time lost compensation IBKR SG evaded the question regarding their lack of urgency attitude and refused to compensate. See print screen.
IBKR SG also demonstrate poor adherence to MAS E-Payment User Protection Guidelines and Shared Responsibility Framework.
8. In another complaint of AUD transfer on 29 Jul 2026 worth AUD137k, IBKR SG literally took 30 days to read the document attached [proof of deposit] and still misread the files attached.
9. I am envious of IBKR SG CEO, Lin Yujun. A CEO who rides on an American successful business model without adhering to fintech agile values or western customer-oriented solutions. A team of SG employees who sticks to robotic scripts, uses ChatGPT in their responses and took 3 months to explain that HKD50+HKD300 (SGD60) has gone missing due to “fees” cast serious doubt on the Fit & Proper and competency of the management team.
10. In the guidelines, and MAS acknowledgement, entities are supposed to take between 14-20 working days to respond. It is incomprehensible that IBKR SG takes 3 months to “investigate” and deny compensation for HKD50+HKD300+time cost (SGD60). Imagine how many years would IBKR SG need if they were to even sniff at a complex money laundering or fraud cases. They would have entirely missed STR filing deadlines.
11. If the performance of SG team is measured on their ability to be evasive, drag investigation without sense of proportionality and deny compensation regardless of situation – and simply ride coat tail of innovation from IBKR US – it is best to eliminate and retrench sg employees so that MAS Individual Accountability and Conduct does not apply at all.
1 Sept update - for >1 month i did not interact with IBKR. However 5 days after this review was published. IBKR wrote they are terminating my account based on article Article 2.01 for disability, discriminating, illegal content - none which which are true because the same content that was approved by TrustPilot, google review, and reddit as not-offensive.
Reply from Interactive Brokers2026-08-27
Thank you for sharing your detailed feedback. This matter involves an active MAS complaint, fund transfer discrepancies, and a compensation claim, all of which require account-specific review that cannot be addressed through this channel.
Outstanding Customer Support
Today I had an issue with the linkage between two of my accounts, a problem I had been trying to resolve for almost three weeks.
I called the customer service team, and the support I received was outstanding. The representative immediately understood the issue and worked with the back-office team to fix it quickly and effectively.
Thanks to their professionalism and efficiency, a problem that had been pending for weeks was finally resolved today.
A big thank you to the entire customer service and back-office team for their excellent support. Truly appreciated!
Reply from Interactive Brokers2026-08-26
Thank you for sharing your experience. We are pleased to hear that the account linkage issue was resolved efficiently once you were able to connect with the customer service and back-office teams.
After having problems with the IBKR lite site I logged into the IBKR Global website using my username and password. Afterwards someone assigned erroneous trade losses to my account in the amount of $17,000 and commissions of $600. approximately. I spent the last 5 months trying to get our $140,000 cash and FRAUD losses returned. They refuse to reverse the trades. Better Business Bureau 1. Out of 5. Stars.
Reply from Interactive Brokers2026-08-24
Thank you for sharing your concerns. As this matter involves potential fraud and disputed transactions requiring detailed account-specific review, we recommend submitting a webticket so this can be examined further. For additional information, please contact our Client Services team: https://www.interactivebrokers.com/en/support/customer-service.php?p=contact
Interactive Brokers are fraud. We lost $80,000 in 3 months. They sold our stocks that was up $17 and ate our 1700 dollars profit called it was a margin call. Without any notice. I bought it at night after hours, they sold it in the morning and kept my profit under margin call for my other positions. Never gave us enough notice for any margin call. Maybe a few hours at the most so you can make the deposit on time. They did this on too many occasions. This is fraud. They went ahead and canceled the transaction like never happened and kept our profit. This is fraud. They suspended our account for 5 weeks for ID verification, but never rushed to do the video ID confirmation. They finally did and still did not open the account for 11 more days. We could not sell our positions in losing stock to buy a winning stock because account was locked. This is fraud! We are hiring an attorney to file a lawsuit suit. Please join us if you are a victim so we can file a class action lawsuit. I already have 12 other people joining us. We moved our account to a reputable company.
I am contacting SEC, FTC, OAG and file a complaint and report them. Please join us in the class action lawsuit we are going to file. Jones law firm in NY will be handling it. Look forward seeing you joined us too.
What a nightmare. This must be the most complicated investment platform in the world with appalling customer service. I have been trying to close my account for weeks. Can't email, chat or phone. Don't touch them with a barge pole. The worst client experience I have ever had.
Reply from Interactive Brokers2026-08-19
Thank you for sharing your experience. We regret the difficulties encountered in reaching support through email, chat, or phone while attempting to close your account. We recommend submitting a webticket with your concerns so this can be reviewed further. For additional information, please contact our Client Services team: https://www.interactivebrokers.com/en/support/customer-service.php?p=contact
WORST support ever. Trying to fix simple issue takes month. The are not reading the full thread and they are giving same NOT working advice one by one... its like talking with my grandpa with dementia.
Reply from Interactive Brokers2026-08-20
Thank you for your feedback. We understand the frustration that comes with prolonged, unresolved support issues, and we regret that your experience did not meet expectations. We recommend submitting a webticket with your concerns so this can be reviewed further. For additional information, please contact our Client Services team: https://www.interactivebrokers.com/en/support/customer-service.php?p=contact
Correction i spend 1.5 hours and my issue is not resolved. Im on the call with multiple attempts +40 minutes to verify documents that were verified many times previously to be able to use 2F authentication. Every time they transfer to new person they ask like parrots whats your name , whats your account name. It seems that they cant even forward a message to next person. Really low quality customer service
Reply from Interactive Brokers2026-08-17
Thank you for sharing your feedback. We regret the difficulties encountered regarding the time spent verifying your documents for 2FA and the repeated requests for information during the call transfers. We encourage you to reach out to our Client Services team so they can review the specific details of your case: https://www.interactivebrokers.com/en/support/customer-service.php?p=contact
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Nich · 1 review · Experienced 2026-08-06 ·
★★★★★
Transfer shares - Bad form formats and customer service
I've been trying to transfer my shares into IB for 2 months. My current broker tells me the forms they send are not legible. I checked the forms they're all in light grey text on a white background, printing them makes the forms basically invisible.
I reported this to IB and mentioned can they not use an inaccessible font color on their forms to which they responded, "use a better printer".
I checked the forms with a web accessible tool to which they fail any standard accessibility standard. They simply just don't have the power to change the font color blocking the whole transfer process.
G
Gian · 1 review · Experienced 2026-08-06 ·
★★★★★
Worst broker I’ve ever used
Worst broker I’ve ever used. They make everything unnecessarily difficult and take 4 to 5 days just to process a withdrawal, which makes it feel like they’re using your money during that time. On top of that, the platform is confusing, overly complicated, and unpleasant to use. I’ve traded with more than 30 brokers over the years, and this has been, by far, the worst experience I’ve ever had. I honestly don’t understand how this company has such a good reputation. Total disappointment.
J
JuanMan · 16 reviews · Experienced 2026-08-06 ·
★★★★★
The worts Platform
The worst platform that I have ever used by far.
They have lots of rules that no one understand.
The customer service experience is horrible.
You make a transfer and the money is available after 1 week or 10 days but you never know when it is available.
I used because ChatGPT told me that is cheap and reliable but it is not that cheap and the amount of time that I waste with the platform and the level of frustation that I have means that the platform its not suitable for me
I opened an account with them to trade predictive markets. I have had several occasions where my prediction was correct and they didn't pay on the contract. They just delete them like they never happened. I think it's Forecastex that is the issue, but IBKR owns Forecastex. Stay away.
Reply from Interactive Brokers2026-08-05
Thank you for sharing your experience. We regret the concerns raised regarding contracts on ForecastEx not settling as expected. We encourage you to contact Client Services (https://www.interactivebrokers.com/en/support/customer-service.php?p=contact) for follow-up on this matter.
h
hhh · 1 review · Experienced 2026-08-06 ·
★★★★★
The worst platform I have ever used
The worst platform I have ever used
Interactive Brokers is the worst app and platform I have ever used, in any category.
It is astonishing that a company handling something as serious as people's money offers a platform this slow, outdated, confusing, and unpleasant. Pages take far too long to load, the interface is ugly and badly organized, simple actions feel unnecessarily complicated, and the platform creates frustration at every step.
This is not about one bad feature. The entire experience is terrible. The app, website, navigation, loading times, layout, error messages, and basic usability all feel fundamentally broken. A financial platform should provide speed, clarity, reliability, and confidence. Interactive Brokers provides the exact opposite.
I genuinely tried to find one positive thing to mention, but there is nothing. Zero redeeming qualities. I have used many apps and platforms, both financial and non-financial, and none has ever given me a worse overall experience.
This platform is not merely outdated or inconvenient. It is unacceptable. Easily the worst platform I have ever used.
Quite literally the worst support I've ever seen from an organization. It's impossible to get someone on phone support, I get an automated message and then it just hangs up on me. I used to live in Ireland, and opened up an account there, and am now back in the US and would like to transfer my account to a US one. Nothing is intuitive in this platform, and the support is non-existent. The one time i was able to get someone on the line, which was last year, what they suggested didn't work.
Reply from Interactive Brokers2026-08-04
Thank you for sharing your detailed experience. We regret the difficulties encountered. As this matter is currently part of an active complaint under review, we are unable to address specific details here. Your feedback regarding service consistency across regions has been noted and shared with the relevant team.
Account resticted for a week $6000 missing not returned yet
Ive had my account restricted last tuesday on july 28th 2026. It was automatically restricted due to me submitted multiple deposits and they flagged it needing more information cool. I provide he documents they request same day. Bank statement, proof of payment, email confirmation etc. I had $6,000 debited from my bank account just for them to say they couldnt credt it to my account because it wasnt any recipeient name listed which is a lie because the deposit was submitted from MY account. I enjoy the platform for its order filling but the customer service has been terrible. My account has been restricted and under "review" for a week AND im out $6000 they claimed they returned to my bank but hasnt arrived even being on the 5th business day. Well over the 24-48 hours they say it will talk. This is rediculous. Ticket numbers #T845938 and ticket #T879727
Reply from Interactive Brokers2026-08-05
Thank you for sharing your experience, and for noting your positive experience with order filling. We regret the delay in resolving your account restriction and the return of your funds. For the latest updates, please continue to follow up through your existing support tickets.
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