Interactive Brokers: A Global Firm for Global InvestorsInteractive Brokers (NASDAQ: IBKR) is a global online brokerage offering low-cost access to stocks, options, futures, currencies, bonds, funds, and more across 160+ markets. With over 45 years of experience and clients in more than 200 countries and territories, IBKR combines advanced technology with transparent pricing and support for best execution. Our platform serves both individual and institutional investors seeking direct market access, sophisticated trading tools, and the confidence of working with a well-established, regulated broker.Why Choose IBKR?Whether you are a new investor or an experienced trader, Interactive Brokers offers the tools, platforms, and global access to help you meet your financial goals. Transparent pricing: Commissions start at $0¹, with no added spreads, ticket charges, platform fees, or account minimums. Global access: Fund your account in multiple currencies and trade products across 160+ markets worldwide. Flexible trading platforms: Choose from a suite of platforms to match your experience level and trading style: Trader Workstation (TWS): Our advanced desktop platform built for professional traders who need power and flexibility. IBKR Desktop: A modern desktop platform with popular tools from TWS and new features driven by client feedback. IBKR Mobile: A full-featured mobile platform with advanced tools for trading on the go. IBKR GlobalTrader: A simplified mobile experience for global stock and options trading, including fractional shares. Client Portal: Our all-in-one web platform for managing, viewing, and trading your account from one login. IBKR ForecastTrader: Trade based on your views of real-world events with exchange-listed forecast and event contracts. IBKR APIs: A range of APIs for traders and developers, supported by extensive examples and documentation. IMPACT App: Use the IMPACT app to find and invest in companies that align with your values. PortfolioAnalyst: A free tool for consolidating and analyzing your financial account information. IBKR Campus: Free educational resources about current events, trading, financial markets and IBKR's trading tools. IBKR Lite provides commission-free trades in US exchange-listed stocks and ETFs. For complete information, see ibkr.com/commissions.Explore global trading firsthand. Open an Interactive Brokers account today!Connect with IBKR Facebook Instagram LinkedIn Twitter YouTubeAdditional Resources: Interactive Brokers Website Why IBKR? About the Interactive Brokers Group IBKR’s Trading Platforms Commissions and Fees Trading APIs Guide to Choosing the Right Account Client Support Resources Browse Our FAQs Interactive Brokers Financial Statements Interactive Brokers DisclaimersContact Info:1 Pickwick Plaza, Greenwich, CT 06830 United Stateswww.interactivebrokers.com
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Is Interactive Brokers legit?
Interactive Brokers (interactivebrokers.com) has a 2.0 out of 5 rating on OK.one, based on 171 user reviews collected here. It is listed under Money & Insurance and its reputation is poor. 67% of reviews are 1 star, a relatively high share; The business has replied to 89% of negative reviews; Reviews mostly discuss User experience, Customer service, Price. Last updated 2026-09-02.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Customers frequently appreciate the affordable trading costs, the wide range of global products available, and the efficient transaction processes provided by the firm. Many consumers find that the platform offers a solid and professional environment for executing daily trades with exceptionally low commission fees.
However, some customers also noted significant difficulties regarding customer support responsiveness and overall website reliability. People frequently experienced slow response times from helpdesks, along with frustrating technical issues while trying to navigate the online portal. Additionally, a few users mentioned overly complicated account transfer procedures and unexpected platform glitches during routine operations.
Auto-generated from all reviews of this business. For reference only.
What people say
S
Sin Him · 1 review · Experienced 2026-07-10 ·
★★★★★
Lost Big on Executions, Got Ghosted, Then IBKR Banned My YouTube Channel
IBKR executed orders at terrible prices and cost me significant losses. Support was completely unresponsive for months. After I posted about it on YouTube, my old channel got banned.
Complained to SEC and FINRA the issue was fixed in just one week.
IBKR doesn’t just fail at trading and support. They punish you for speaking up. Strongly not recommended.
Reply from Interactive Brokers2026-07-16
We are sorry to learn that your experience was unsatisfactory. We have invested in customer service to significantly reduce our wait times and to provide fast assistance to our clients. We have Client Services Teams across the globe which can be reached by web ticket. http://spr.ly/IBKR_Ticket
T
Trey · 1 review · Experienced 2026-07-10 ·
★★★★★
I have been with IB for a long period…
I have been with IB for a long period of time, but recently the withdrawal took longer than expected. Deposited were fluent as usual because we were funding brokers right. There are other broker too which have better service like Successful Habit LLC. Once been letdown.
Reply from Interactive Brokers2026-07-16
We appreciate your honest feedback. If you are experiencing issues with a transfer request, please submit a ticket to Client Services via the Secure Message Center within the Client Portal so they can assist. http://spr.ly/IBKR_Ticket
R
Rio Emiliano · 1 review · Experienced 2026-07-13 ·
★★★★★
I’ve open an account
I’ve open an account - not an easy process in comparison with other European companies as Degiro -. I’ve deposited € 50 and I cannot access the account. I’ve spent more than 4 hours with more than 10 different staff and nothing. Don’t waste your time nor your money.
Reply from Interactive Brokers2026-07-16
We appreciate your honest feedback. For immediate assistance resolving your account access issues, please contact our dedicated client services team directly at https://www.interactivebrokers.com/en/support/customer-service.php?p=contact
S
Svitlana · 23 reviews · Experienced 2026-07-13 ·
★★★★★
Software not working. Customer support not existed
Frustrating.
Software not working. Customer assistance and email supportnotexisted.
Impossible to use website or open account.
Dialing with them for two days was unsuccessful.
Reply from Interactive Brokers2026-07-16
We are sorry to learn that your experience was unsatisfactory. We have invested in customer service to significantly reduce our wait times and to provide fast assistance to our clients. We have Client Services Teams across the globe which can be reached by web ticket. http://spr.ly/IBKR_Ticket
F
Frustrated and Humiliated · 4 reviews · Experienced 2026-07-07 ·
★★★★★
Terrible Support and Unacceptable ACH Delays
Interactive Brokers has been a nightmare to deal with. Their customer service is basically unreachable — phone support goes nowhere, and the chat system just loops the same useless automated responses without ever connecting you to a real person.
Worse, their ACH policy is outrageous. They take your money almost instantly, but refuse to credit your account for five business days. I sent an ACH from Chase to IBKR’s own Chase account — they withdrew the full amount in under 24 hours, yet five days later they’ve only credited $1,000 and are holding the remaining $99,000 hostage until their “hold period” ends.
Their own message says it all:
“USD 1,000.00 was credited… We will credit the remaining USD 99,000.00 when the hold period expires.”
They’re earning interest on money I can’t access. Customers deserve to know exactly what they’re signing up for.
Reply from Interactive Brokers2026-07-16
We appreciate your honest feedback. If you are experiencing issues with a transfer request, please submit a ticket to Client Services via the Secure Message Center within the Client Portal so they can assist. http://spr.ly/IBKR_Ticket
M
Majnc · 2 reviews · Experienced 2026-07-12 ·
★★★★★
Ineligible to trade
Blocked from trading no matter what personal information I fill in. The app doesn't tell me why I'm not eligible and from my last customer support experience neither do they.
Reply from Interactive Brokers2026-07-16
We are sorry that your experience with us has been unsatisfactory. If you are experiencing trading issues, please submit a detailed web ticket to Client Services: http://spr.ly/IBKR_Ticket
A
Andrew P. Baker · 1 review · Experienced 2026-04-29 ·
★★★★★
Incorrect foreigh withholding tax.
Withholding tax on TTE was withheld at the rate of 25%. Correct rate is 12.8%.
Got nowhere trying to straighten this out.
They told me it was the tax treaty. No sh!t!
The same treaty Schwab used to withhold from My TTE dividend at 12.8%.
I am engaged in the slow process of removing my funds from this account.
Reply from Interactive Brokers2026-07-16
We are sorry that your experience with us has been unsatisfactory. If you are experiencing trading issues, please submit a detailed web ticket to Client Services: http://spr.ly/IBKR_Ticket
H
Harshit · 2 reviews · Experienced 2026-07-07 ·
★★★★★
Customer service is absolutely awful
Customer service is absolutely awful. The cs agents have no training of products. Make up things as they go along. Their products permission is something where you need a phd to get through. Even when permission is satisfied the update does not happen immediately while a permission down grade is immediate and upgrade almost doesn’t happen. You can’t reach a human to explain the issue even when you do they don’t have the expertise or experience to answer the query.
Update: from the response it can be seen that raise a ticket. No human contact just chat bots.
Reply from Interactive Brokers2026-07-16
We are sorry to learn that your experience was unsatisfactory. We have invested in customer service to significantly reduce our wait times and to provide fast assistance to our clients. We have Client Services Teams across the globe which can be reached by web ticket. http://spr.ly/IBKR_Ticket
T
Tripp Wood · 1 review · Experienced 2026-04-23 ·
★★★★★
The never ending hell of IBKR customer…
The never ending hell of IBKR customer service.
The never ending hell of IBKR customer service.
The never ending hell of IBKR customer service.
I am posting this again because I laid my complaint on Trustpilot before and Interactive Brokers never fixed a thing. Not a single real solution.
To transfer my funds to my bank is a big problem. It is a never ending loop. I have to log in. Then they ask me to use a verification device I do not have. I tried using iBot, chat or telephone. It just pushes me in circles. All roads lead to opening a web ticket. And when I try to submit that ticket it says "we are unable to submit at this time please try again later."
My favourite is the telephone line that tells you to go. The online help tells you to log into the client portal. The portal asks you to verify.. The verification demands a device I never owned. It is designed to wear you down. I have fifty-two thousand dollars sitting in that account. I could not touch a single cent.
I wrote here before hoping someone, at Interactive Brokers would actually read it. Nothing. No returned call. No working solution. Just. The same broken system.
Then I found help that actually cut through the maze. P⊙MA Advisory Limited carefully navigated the verification nightmare. They broke the loop that trapped my funds. They made sure my fifty-two thousand dollars was finally transferred safely to my bank. They accomplished what months of IBKR customer service could not. They simply got my money out.
I am a person sharing facts. I am not promoting anything. I just want another trapped user to know there is a way out. Interactive Brokers made accessing my money feel impossible. I finally have every cent.. Only because I refused to keep walking in circles.
Reply from Interactive Brokers2026-07-16
We appreciate your honest feedback. If you are experiencing issues with a transfer request, please submit a ticket to Client Services via the Secure Message Center within the Client Portal so they can assist. http://spr.ly/IBKR_Ticket
i
incognito · 2 reviews · Experienced 2026-07-10 ·
★★★★★
Lousy and slow customer service
Reached out to IBKR (via ticket) to find out details (e.g. account, broker name and address, etc.) for transfer of stock positions from my bank.
I simply wanted to make sure that my bank (who requested these details) can't mess it up.
Ticket open on June 29, 2026. Response took about 2 weeks (July 10, 2026) and the guy (Rasit) just gave the most generic answer possible on how to initiate transfer from IBKR. He completely ignored the main part for which I asked for help - those details.
Now I guess I will wait for 2 more weeks to see if someone else will again just do a lousy job. Thanks IBKR for making me wait forever. This is not the first such bad customer service experience.
Reply from Interactive Brokers2026-07-16
We're sorry to hear you haven't received a response to your request. Please submit a detailed web ticket to Client Services with information about your original request so our team can follow up: http://spr.ly/IBKR_Ticket
IBKR really makes it easy to save and to invest money around the world for people from many countries.
Reply from Interactive Brokers2026-07-16
Thank you for the positive review!
R
REDBLOODED · 8 reviews · Experienced 2026-07-09 ·
★★★★★
IBKR's Verification Process is Broken!
This company appears to be entirely supported out of India. If you get a new phone and no longer have the IBKR App, GOOD LUCK downloading it again. If you don't have a state issued (plastic) drivers license, or are waiting on a new one, they can't verify you and you will be locked out of your account! VERY FRUSTRATING.. Choose another broker.
Reply from Interactive Brokers2026-07-16
We appreciate your honest feedback. For immediate assistance resolving your account access issues, please contact our dedicated client services team directly at https://www.interactivebrokers.com/en/support/customer-service.php?p=contact
B
Bob Peckwood · 1 review · Experienced 2026-07-09 ·
★★★★★
in total costs me 250usd to try to open…
in total costs me 250usd to try to open an account, to get it denied for a reason they never had in their requirements and to get my money back from the closed account
Reply from Interactive Brokers2026-07-16
We appreciate your feedbcak. If your application was not accepted, and you feel your circumstances have changed, you can apply again for an IBKR account. We cannot disclose the reasoning behind the application decision; thank you for understanding.
B
Bernardo · 9 reviews · Experienced 2026-06-14 ·
★★★★★
Terrible client service
terrible experience with the support team. It's now impossible to talk to someone or to get any answer from their website.
I will close my account
Reply from Interactive Brokers2026-07-16
We are sorry to learn that your experience was unsatisfactory. We have invested in customer service to significantly reduce our wait times and to provide fast assistance to our clients. We have Client Services Teams across the globe which can be reached by web ticket. http://spr.ly/IBKR_Ticket
m
me · 4 reviews · Experienced 2026-07-08 ·
★★★★★
I opened an account about half a year…
I opened an account about half a year ago, and though I had some issues during this time, everything always got sorted out.
Im having a lot of fun on IBKR, I use the web version, and I think it is more than awesome with all the features.
Reply from Interactive Brokers2026-07-16
Thank you for the positive review!
K
Kyle · 2 reviews · Experienced 2026-07-08 ·
★★★★★
Poor experience
Poor experience. do not use this brokerage under any circumstances regardless of what google or the internet tells you. I wanted to access certain features that were promised to me before signing up. Upon signing the website was sluggish, the mobile did not work properly, and i had no access to the features that were promised and my deposit is in a 4 day account hold so now I have to wait to find another broker. Just to be clear this brokerage will not do the things it promises it can do on the website most likely
Reply from Interactive Brokers2026-07-16
We appreciate your honest feedback. If you are experiencing issues with a transfer request, please submit a ticket to Client Services via the Secure Message Center within the Client Portal so they can assist. http://spr.ly/IBKR_Ticket
This is absolutely ridiculous they lied straight to your face about how the system works. My automatic plan is totally ruined every single month because they keep holding my cash for days. If a standard system like Market Integrity can run network logs so users can move money, there is zero database excuse for this company to place deposits on hold and skip auto buys constantly.
Reply from Interactive Brokers2026-07-16
We appreciate your honest feedback. If you are experiencing issues with a transfer request, please submit a ticket to Client Services via the Secure Message Center within the Client Portal so they can assist. http://spr.ly/IBKR_Ticket
C
CS · 2 reviews · Experienced 2026-07-07 ·
★★★★★
Horrible experience
Horrible experience. The app is not user friendly at all for any trader level. There are figures in random places with no ccy specification making you guess to what are they related. The portfolio tab is also very misleading (their tech support team also confirmed this over the phone). I immediately drew my money (thankfully with profit) and closed the app.
Reply from Interactive Brokers2026-07-16
We are sorry to learn that your experience was unsatisfactory. We have invested in customer service to significantly reduce our wait times and to provide fast assistance to our clients. We have Client Services Teams across the globe which can be reached by web ticket. http://spr.ly/IBKR_Ticket
Has anyone used an outside American firm to get help withdrawing funds and transferring stock from interactive brokers? I have done everything required over the past month and they a case worker is looking over your case. I have complied and even spoken on microsoft teams with a rep.
I am 71 and this is elderly abuse now. Reporting to Finra next .
Reply from Interactive Brokers2026-07-16
We appreciate your honest feedback. If you are experiencing issues with a transfer request, please submit a ticket to Client Services via the Secure Message Center within the Client Portal so they can assist. http://spr.ly/IBKR_Ticket
I got T447353 ticket number by email with instructions on how to recover my account due to the loss of my phone and phone number with IB Key installed. The links in the email received from IB do not work as expected. So far, I received TERRIBLE support, and I'm still looking for a solution.
Reply from Interactive Brokers2026-07-16
We are sorry to learn that your experience was unsatisfactory. We have invested in customer service to significantly reduce our wait times and to provide fast assistance to our clients. We have Client Services Teams across the globe which can be reached by web ticket. http://spr.ly/IBKR_Ticket
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