Interactive Brokers

Phone support

I called IBKR supportvand got help with my issue immediately.

Immediate regrets

Immediate regrets that I started using this broker after moving from the EU to the US.. The interface is the worst I've ever seen. Logging in via web browser makes you keep running in cycles, because it always sends you back to the login page immediately even though I empty the cache om my computer and logged out on other devices. Will have to find a way to easily transfer my funds to another broker, because this one is crap.

The worst broker I have dealt with over…

The worst broker I have dealt with over the past 40 years by far. Customer Service agent tells me to find another broker and blames me for their incompetence. Charged me 100USD for a failure of their system. Reported to AFCA.

Garbage platform

Garbage platform. Didn't approve me for options, waited 30 days, filled things out the way they asked, still rejected. Even after I had added money into the account, and then MORE money because they have a $500 threshold for market data... blah blah blah... go to Moo Moo...

2026 IBKR SG terrible service

2026. I would rate IBKR SG low too. I have transferred money HKD into IBKR. HKD49 and HKD1. IBKR said I did not insert full Interactive Broker name, rather than IBKR. OK, my fault. but they KYC-ed me properly, the funds is with them. They gave a deadline they would refund the money due to internal policy (so this is not a bank problem) since they refused to credit it to my IBKR account. They didn't. The money was lost for 2 months unaccounted for. Given the amount was small, i forgotten about it. and I sent a large amount of HKD over. Same issue. They said they would return the money. Except that they didn't for 4 weeks. Finally when they returned it, they deducted massive HKD300 out of it claiming it is their intermediary Bank DBS who charge intermediary fee. DBS denied it. Remember IBKR also bragged that 1st withdrawals are "free"? It wasn't. And also, let it be clear that despite IBKR successfully ID me, verified my money belong to me, they CHOOSE to bounced it back. This has become a MAS complaint for 2 months and IBKR is claiming that they are still "investigating" that HKD49+HKD1 and HKD300 (in total worth less than SGD100). I think sacking one of their SG staff and reimburse me that cost + opportunity lost (HK stocks soared in that 3 weeks IBKR lost my money) would have been better for IBKR. I cannot imagine IBKR behaves like this in USA or AU. It is very typical SG style. Then I sent AUD10 to IBKR SG. It arrived same day. Next, I transferred massive amount AUD from Australian Bank to SG bank. Despite all the scam hurdle, account freeze, control being put in place to validate I am not being scammed. Australia Bank successfully send, and SCB singapore successfully acknowledge receipt within half day. Imagine, this -- 2 big aging banks managed to send funds within half day using an OLD OLD OLD SWIFT in half a day. I then onward that large amount of AUD to this so-called agile, fintech - IBKR (after successfully tested it with AUD10 a day earlier)... ... you can guess what happen now... IBKR lost that large AUD sum. and now the SG office is copy-paste scripted answers. It is no joke that there is a corporate culture difference between IBKR SG/India vs IBKR Australia itself. During busy hours, some SG calls are routed to Australian team. I kidd you not that IBKR AU is as professional as typical Aussie banks. They are the one that raised a formal complaint. While SG team and India team has been stonewalling me, hang up my call, reply with scripted evasive non-committed replies. If you are trading large amount of money and doing transfers... IBKR SG is best to avoid. I would say IBKR SG poor servicing, lazy attitude is no service to IBKR group business model of low fx rate, low trading fees. My AU money is still missing at IBKR SG and I am so stressed. I tried with Tiger and MooMoo... you would notice a WORLD of difference in their customer service. Their staff seemed to be staffed by PRC or something, but they bring over a culture of efficient, knowledgeable and prompt responses that carries concrete result without delay similar to aussie style [5/Aug/2026] IBKR said this is part of active complaint. I would like to highlight that IBKR SG has been "investigating" this for 3 months now. It has also exceeded MAS regulatory requirement to provide satisfactory response within 14 days. All it managed to come out at the end of 3rd month was "your money was lost because our intermediary bank decided to absorb the HKD350 due to IBKR SG internal policy to re-route them" Note also that IBKR has habit of deleting old ticket, and open a new ticket for same OLD issue so that their KPI dashboard would not have long outstanding unresolved issues. The CEO Li YuJun rather have IBKR SG become world famous on internet reviews by thrifting HKD350 (a small amount SGD60 for a giant such as IBKR) + lost of opportunity due to the length of time it takes. Australia banks and FI would have compensate it us upfront as the money just wouldnt worth 1-3 headcount of staff running around over it. Perhaps, SG took so long to "investigate" because all their staff are just sitting around drinking coffee.

Brand New - So far - Not impressed at all

I have just signed up and have been testing out the system. I am considering moving a large amount of money onto the system as I am moving Countries. I have been trying to find out thru tickets and talking to people how to get permission to buy IBIT on their system. No one will give me a straight answer. Very difficult, Very convoluted to deal with. No effort by the people I am dealing with to help solve my issue and they do not care that I am trying to move a significant value of assets. If I find someone else I will be using them.

DLBRomania · 11 reviews · Experienced 2026-07-30 · Posted 2026-07-30

The Interface is a nightmare

The Interface is a nightmare, always loging out on phone or pc, I needed my full name to tranfer stock, their system only use initial on middle name, stock transfer rejected...open ticket, they suggested put midle name in first name field, to do that requires copy of ID! again!?! Simply very difficult to navigate and change settings.

I have had to call in a few times this…

I have had to call in a few times this week with tech issues and questions cash and margin account. Every time, customer service was perfect. They care and paid attention to what my issues were are worked to solve it fast. As a day trader nothing more important then having a platform that has your back. Willing to keep working for your buisness. Thank you

The platform interface is a nightmare and they have only AI support

The platform interface is a nightmare, and it's almost impossible to get to human support; the AI support is useless. When are companies going to realize that we don't want to talk to stupid bots? Update- I ended up finding their human support but it was very difficult to do so. Also I felt that the support was somewhat limited to what they can do in terms of manual operations, and they could not help me much with my issue.

Good pricing, non-existent customer service.

I've had an IB account for about 5 years. They're conversion rates, commissions etc are among the best in the space. However, if you have any sort of issue that is unusual it is IMPOSSIBLE to speak to a human to fix it. I moved from the UK to Canada. It should have been a simple fix. Open a Canadian account (which I did), then transfer the assets. However, every time I tried to log in, I was logged in to my UK account. The new account confirmation email only provided the last 4 digits of the new account number with the rest showing as XXXXXX. Without the account number, I couldn't complete the transfer, or log in to that new account directly. After two months, and countless attempts to explain this to their help bot which led in circles EVERY TIME (I was told to open a ticket, when I tried to open a ticket, i was forwarded to the bot, and forced to explained my circumstances over and over and over). I've had it. I'm closing out my account. This could have been fixed in 5 minutes of a person was able to assist me. They don't deserve my business.

Not even if I.B. were the last broker on earth!

I have signed up for an account with IB and have deposited some money (which I will now reverse) but having read these terrible 1* reviews I could never use you or recommend IBKR if you were the last and only broker on earth!

Very bad experience i would not…

Very bad experience i would not recommend this application there is a lot of other applications that is much better and answer you fast with reasonable answers

"IBKR — Ideal for Multi-User Family Office Workflows

My experience with IBKR has been excellent from a family office perspective. The login experience and account settings are intuitive and easy to manage, which reduces operational friction for staff and principals. I particularly value the platform’s dual-login model that separates the master (approver) role from trader users: family members or delegated staff can place trade requests while the master account retains final approval authority. This design provides a practical balance between delegation and control, improving workflow efficiency without compromising governance. Overall, IBKR’s approach feels thoughtful, secure, and well-suited to family offices that need both flexibility and strong oversight.

Seems like a good platform, but

Seems like a good platform. But, I noticed something I have not seen on other platforms: they try to block withdrawals, by making monthly limits, which are really low. Be aware, if you try to withdraw above their low limits, they invented fees for that. So, I would advise against investing with them too much, not to get stuck in case you need to withdraw. But, I do think its a good plantform for small $

I visited the office in Singapore

I visited the office in Singapore. It was just after office hours and it was closed. While I was waiting wondering what to do, a kind lady stopped to ask what I needed. I informed her that I needed to talk to a customer service person to help clear my issues. She patiently explained that I needed to call the number posted on the door. The next day, I called the number a bit after 9am and the person who answered (twice) guided me through the process and my problem was solved.

Bad support, giving your documents away

Bad support, and they are literally forcing you to send your private documents to a third party (an Israeli company) to get access to your account, this is really shady for an American company.

By the faaaaaaaaaar the worst broker of…

By the faaaaaaaaaar the worst broker of ALL TIMES. BY FAR. This Broker is so broken it is basically scam. I honestly tried a fair amount of brokers and this IS BY FAAAAAAAAAAAR the worst. AVOID AT ALL COSTS !!!

Fast and efficient

No communication during onboarding

Tried to open an account, was asked to deposit money into the account to speed up the process. After 6 weeks of back and forth questions my application was rejected without any explanation. Customer service was unreachable during the entire process. It felt like they absolutely don't care.

Very good explanation of my question.