Interactive Brokers

I needed to transfer my stocks from…

I needed to transfer my stocks from another broker into IBKR. I called customer support for help because it was a confusing process that didn’t have much guidance. The customer service team was so unhelpful; no explanations on which way to transfer and the difference between them. Do not recommend. I’ve also tried calling multiple times and waited on the line for over thirty minutes and they hang out without it going through. Waste of my time.

Clear 5 stars from me.

I’ve been using Interactive Brokers for a while now and I’m genuinely very satisfied. The platform can feel a bit complex at the beginning, but once you get used to it, you realize that this is actually one of its biggest strengths. You get access to a wide range of international markets, professional tools, and very competitive fees. In my experience, the trading costs are very low — often around 1 USD per trade — and I really appreciate that there are no unnecessary extra fees in the background. I also like the reliable order execution and the flexibility the platform offers for both investing and trading. It may not be the simplest broker for complete beginners, but if you are serious about investing and want a professional setup, Interactive Brokers is a very strong choice. Overall, I’m very happy with the service, the features, and the value. Clear 5 stars from me.

Previous avenues yielded no practical…

Previous avenues yielded no practical outcome; the position changed only after Krypteon addressed the matter promptly.

The person was very helpful.

Bľäkẽ spec trumsupported me in…

Bľäkẽ spec trumsupported me in recovering my money from this firm. The experience was simple and professional. I would recommend them to others.

The worst Support and Service ever.

Service and support is absolutely abysmal. It is impossible to get any support and if you do by some miracle manage to get through to support they are useless and will do nothing. I have been trading for over 10 years and have a very high net worth and yet their system refuses to let me trade derivatives or futures and the support person I eventually contacted told me to wait 30 days. What will change in 30 days? Nothing.

All user interfaces are just terrble…

All user interfaces are just terrble and unusable. You cannot find basic information in the mobile app and you have to constantly jump either to the website or to the desktop app. And by basic, I mean things like checking up your dividents or the last 10 transactions you did in the past 3 months. The only reason I keep using it is there some stocks listed on the Helski market which are not offered in other apps.

Top customer service

Top customer service, very helpful and thoughtful.Very patient and educated.

Reasonably quick answer to phone call

Reasonably quick answer to phone call. Escalation of issue happened quickly, and then issue was resolved.

One of the worst customer service and…

One of the worst customer service and one of the worst and useless platform ever come across in my life. their customer support team is horrific and absolutely rude.

Poor registration process + poor communication + discrimination

The registration process is very primitive, They really should have a smoother way because it was a long process to get rejected based on nationality and not any legal reason I had much better experience with other use brokers like E*Trader, but to invest a few hours trying registering to get rejected! At the end to withdraw the fund I should sign on something that give them access to both send and debate my bank account!

Told the Hold Would Be One Time—Now It's Every Month

I signed up with Interactive Brokers and set up an automatic deposit and investment schedule. On my very first deposit, I was told the 4-day hold would only happen once. They said it was a security measure for new accounts, and after that, everything would work automatically. That was a lie. Every single month, my deposit is placed on hold for 4 to 7 days. Every single month, my auto-buy is skipped because the cash isn't settled in time. Every single month, I have to manually trade my positions, completely defeating the purpose of having an automated system. When I try to contact them to ask why this keeps happening, I'm funneled into an automated system that doesn't let me describe my issue. I select the deposit, and that's it. There's no place to explain what is going wrong or ask for a human to look at it. This is not a security issue. This is a complete lack of support for small investors. If I had a large account, I guarantee this would not be happening. But because I'm investing $210 a month, they treat me like a nuisance. I was told this would stop after the first month. Three months later, it is still happening, and I cannot reach anyone to fix it.

Service response is too poor and there…

Service response is too poor and there isn't live chat for services and sometimes trading isn't executed on time all negatives

Negative stars…zero service

UPDATE [20 July 2026]: Thank you for your response, you're directing me to a process that you do not service. You can follow up on three web tickets, with issues that have exceeded months niw. None of the tickets have had a resolution or response and your phone support is even worse. Reference ticket numbers are: T499018, T458387 and T424539. If I could give this company negative stars I would. There is zero service ethos or interest in having your business. You just get passed around and web tickets created that are never addressed. I am closing my account, withdrawing funds and reporting this company to the regulator as they are unable to provide a reliable service.

Do not use the Interactive Brokers Platform

I am a brand new customer and this is the worst brokerage platform I have ever seen. I have accounts with Fidelity and Etrade and have never experienced issues like this such as being charged a $15 commission for putting money into a Money Market and only being able to trade in blocks of $10,000. When asked for a courtesy refund of a commission as a new client, I was told that was never done under any circumstances.

They will block your withdrawals

Another terrible experience with this company. There doesn't to be one feature that just works. Settlement for cash is T+1 according to them. It's T+6 and my money is still not available for withdrawal. As noted in many reviews, there is no customer service for help. You'll just have to wait until they are not short of cash and release your money. I did not think the service could be as bad as it appears from the reviews here, but it is, very upset to have made the choice to go with this company. You cannot trust large sums of money to a company like this.

Worst broker on every aspect

It's undoubtedly strange that many are celebrating this broker when actually: 1) has the highest commissions on futures 2) Has the worst platforms ever seen on the market.3) Platforms are bad in many ways: unreliable, freeze, old, difficult to understand, weird 4) The worst customer care seen 5) Whilst anyone can trade stocks and etf on every other platform, on IBKR you cannot because they have this KID thing that does not allow customer from europe to trade 5) Totally unreliable orders communication when using TradingView 6)

The worst app ever

The worst app ever. I can sign in on my phone, verification on mac says i dont have an account (push notification to sign in goes to mobile app, so i clearly have one). horrible navigation, horrible way to transfer money, i will withdraw all my money from them

Terrible service

I usually don’t waste my time reviewing anything, but this time I have to write because of my terrible experience with Interactive Broker. I have accounts with Etoro, a bank, and Revolut. Due to the marketing and the fact that many people recommended this Interactive Broker, I decided to start investing in this platform. I submitted my application, passport, and residential card, but they were all rejected. I called customer support, and they accepted my passport after I uploaded it. However, they kept rejecting my address declaration. I uploaded the printout from the government website, but they still rejected it. When I called customer support again, they told me to upload my apartment utility bill. I did that, but they still rejected it. When I started chatting with customer support, I realized that all of them were located in India. They asked me stupid questions like, “What is a utility bill? How does it work? How can you reject or accept it if you don’t understand or read documents that issues in Europe?” As I understood, AML/KYC is located in India, and they have no idea how to read or understand European documents or how European systems or IDs work. This is terrible! A company with a high reputation hired a bunch of people in India to cut costs, and it really affected the quality of service. When I started with Etoro it was a 5-minute job. Now, it’s almost a month, and these stupid people can’t help me except send me reminder emails that are generated by the computer. Anyway, I finally invested the money I was thinking of investing in Interactive Broker in Etoro. You really need to check how customer support and AML/KYC work. If this is the way you want to treat people who are thinking of using your service, I doubt your company will have this reputation for a long period. It was a terrible experience. I don’t think I’m planning to waste my time uploading every document that my Indian friends can see leaked in the public since they don’t even have any GDPR law or anything.

Excellent Broker, Weak Support Experience

Excellent platform and competitive pricing, but my experience with customer support during a complex securities transfer has been disappointing. It took almost a month to reach a human representative, and automated responses often did not address the actual issue.