Interactive Brokers

Thanks guys🙏🏼

System errors, untrained representative, no solutions for their faulty system. First time time I wrote trailing stop loss…

First time I wrote trailing stop loss at IB was miserable. Two hours on the phone. The system wasn’t working it showed I only had a fraction on one share when I had 30 shares worth over $10,000 USD. They walked through to process changing the instructions each time. Later I found they had sold all my stop loss shares instead of placing trailing stops. They cost me months of ownership selling when I didn’t want to, upped my tax liability plus lost stocks I bought for the long term. After that they back peddled on the systems erroneous share count, the untrained broker’s advice on how to place the trade. Professional Services were even a bigger joke. I moved my account needless to say.

Customer service is rude

Customer service is rude, and very short on their answers! They repeat their answers, with out answering my Questions

Terrible dealing website.

Terrible dealing website. Slow to obtain cash after selling. Probably the worst customer services in class. Cheap dealing costs. Large number of companies to deal in. Advice and news available if you can find it. Overall verdict....cheap. You get what you pay for.

Terry Kelly ThorpUnited States · 1 review · Experienced 2026-06-09 · Posted 2026-06-10

An Absolute Bureaucratic Nightmare

An Absolute Bureaucratic Nightmare – Avoid for Custodial Accounts. We opened an Interactive Brokers custodial account for our daughter, who does not even know it exists. The moment she turned 18, Interactive Brokers completely locked us out of the account. For six long months, we have been completely paralyzed. We cannot make trades, we cannot withdraw the funds, and our capital is effectively being held hostage. The transition process they mandate is entirely broken and full of logical dead ends. We were told to open a new, non-custodial account to transfer the assets out. However, the system completely blocks us from opening a new account under our existing User ID. When we attempt to create a completely new account with a new User ID, the system rejects it, claiming we "already exist in the system." Customer service offers zero help to bypass this glitch. Meanwhile, Interactive Brokers is sitting on our daughter’s money, completely blocking our access, and collecting interest on capital that isn't theirs. This is a severe system failure and a predatory customer experience. Do not trust this broker with UGMA/UTMA or custodial accounts unless you want your funds frozen for months when your child reaches adulthood.

ISA account setup has become needlessly confusing and frustrating

I am trying to add a straightforward personal ISA account with Interactive Brokers, but the process has become unnecessarily confusing and frustrating. Instead of simply giving me a personal ISA user account in my own name, IBKR appears to have added four different accounts that I can't even log into the relevant ones. That may make sense internally to Interactive Brokers, but from a customer perspective it is opaque, poorly explained and has left me without the clear ISA account setup I actually need. I have worked in IT for around 40 years as a developer, software engineer and data architect, so I am very familiar with account structures, permissions, admin roles and user provisioning. This does not feel like a user misunderstanding. It feels like a poorly designed onboarding workflow, unclear terminology and support that is not properly resolving the account architecture problem. The most frustrating part is that this should be simple: I need a personal ISA account for myself. Instead, I am trying to decode IBKR’s account structure and work out why an admin/family ISA arrangement has been created without the basic personal ISA account being properly available. Interactive Brokers may have a powerful platform, but the customer experience around UK ISA setup and support has been poor. The terminology, guidance and support process need to be much clearer. I have now raised this formally and hope someone at IBKR with proper knowledge of the ISA account setup process will resolve it. If they do sort it out properly, I will update this review to reflect that. At the moment, however, this has been a disappointing and exasperating experience.

No problem..All is ok.

Terrible Customer Service

This is the worst company to deal with, we have been attempting to settle a death claim for over 6 months now and keep getting the run around. They refuse to contact us by phone to help with their process and we have spent over $100 in postage sending information to them and they still want more. Their system is not user friendly and we are trying to do this without very much computer knowledge or absolutely No help from this firm.

Loyal IBKR client has second thoughts

I have been a loyal customer of IBKR for over 15 years. Their platform, pricing and security have been great but yesterday I found myself locked out of my account. This occurred because I opened a IBKR financial advisor account and the people in tech disabled my trading ability in my original account which I did not ask for and they have been unable to either de-link the accounts of close the FA account in a timely manner. I have been pleading with bots, chat techs and three different 'live' people to resolve this but to no avail. I love IBKR but if you have a tech problem be prepared to be frustrated. I may have to just close the accounts and move on. Too bad really but I am an active trader and their support team is failing me.

Although the execution and comissions…

Although the execution and comissions fees are alright, the website and all the services on it are garbage. The Price management algo never triggers unless it can make you lose money or assign a worse position. The interface is shit. Using any services such as options which other brokers makes easy as pie, are smacked behind a wall of requirements that is random for everybody unless you are a brand new account and lie about everything.

Absolutely shocking service!!

Absolutely shocking service!!! Called +61272510088 for assistance and got transferred from one person to another which has absolutely know knowledge of how the IBKR trading system works. The 4th person I spoke with was clueless and threw the phone down in my ear!!!! MY BIGGEST REGRET IS TO GO WITH IBKR!!!! CUSTOMER SERVICE IS NON EXISTENT!!!!!!!!

Unreasonable 1,000,000 share volume…

Unreasonable 1,000,000 share volume limit makes trading low-priced UK stocks impractical. I have been unable to place normal-sized orders on certain UK equities due to Interactive Brokers’ 1,000,000 share volume cap. In practice, this restriction becomes highly problematic for low-priced SETSqx securities. At very low prices (for example ~0.02p per share), 1,000,000 shares can represent only around £100–£200 of value. As a result, even modest position sizes require multiple separate orders. To build a position, I am forced to split trades into many smaller orders, each attracting separate minimum commissions. This is not a market cost — it is a direct result of the broker’s internal restriction, which increases trading costs and reduces execution efficiency. For example, a £2,500 position may require 25 separate 1,000,000-share orders instead of a single trade, resulting in 25 minimum commissions on both entry AND exit. IBKR has stated this is a risk control measure, however a fixed share-based limit appears disproportionate when it prevents normal trading activity in low-priced securities and is significantly below typical market dealing sizes in some instruments. Overall, this restriction can make it impractical to build or exit positions without unnecessary cost and complexity. As a result, I am considering moving to a broker that allows larger order sizes or more flexible execution for low-priced shares. Thanks for responding to review. A complaint was raised about this issue and the outcome is the 1m volume limit remains - which I could work with - but its the minimum commissions per order that is the issue on such small value orders. I am transfering out to a broker that does not have this 1m volume restriction.

A.T.Czechia · 3 reviews · Experienced 2026-06-08 · Posted 2026-06-08

The registration form would not accept…

The registration form would not accept my valid ID card number in the registration process. Customer support in chat doesn't answer. Over email it took several days and when I finally got an answer I could not even read it, as the answer was posted in some message center that I was unable to access: upon login I was just sent back to the open application without options to do anything else but fill the application.

Rajiv SinghSouth Africa · 1 review · Experienced 2026-06-06 · Posted 2026-06-06

I want to caution others about my experience of Zaspro

I want to caution others about my experience with Zaspro Financial Services, operated by broker Sumaya Khan in Malvern, Queensburgh. In my dealings, I encountered highly concerning practices, including the alleged backdating of important documents (records of advice) and obtaining signatures from clients after claims had already been submitted. She demonstrates a significant lack of professionalism in her service. Sumaya Khan has demonstrated conduct that is both extremely negligent and grossly dishonest. Beware of this company. Additionally, previous claim histories were not disclosed upfront, which can lead to claim rejections—leaving clients with no support or accountability. When issues arise, there is little to no follow-up from the business. In my opinion, these actions amount to dishonest and fraud conduct. I strongly encourage others to exercise due diligence before engaging with this business. Transparency and integrity should never be compromised when it comes to financial services.

Caleb HuntoonUnited States · 1 review · Experienced 2026-06-05 · Posted 2026-06-05

WORST PLATFORM EVER

IBKR Desktop is the WORST trading platform I have EVER USED. It was working perfectly fine and then they rolled out a new update and it started crashing on me all the time. I had a support ticket open for almost a month giving them anything and everything possible to help diagnose the issue. Not once, not twice, but three times the program crashed out on me while I was in a trade and by the time I got logged back in I was down hundreds. The support has completely stopped responding to me whatsoever. Unless IBKR fixes the program and credits back the money they cheated me out of, I will NEVER use them again. Their unreliable program has SCAMMED me out of a lot of money and they can't even be bothered to try diagnosing the issue anymore. Hey Interactive Brokers, I'm reporting your ass to FINRA, SEC and SIPC!!!!

Fintech - what a signup nightmare, now with Interactive Brokers

After the horror with Wise, I tried to set up a trade account with Interactive Brokers. It seemed to go well, I was even able to get a person on the phone to ask if they handled a certain ETF that was not handled by my bank investor service, nor by Degiro. He said that they handled this fund. Then the application wanted me to fund the account. But my passport names were truncated in a weird way, there were names missing. This would clash with my bank for sure, and waste all my time and energy in setting up this account. No email to be found, go to Client Services it said, where is that? No link. Cant go to another page. Finally I cancelled the entire application, thinking to start over again, but no, wont work. Now only user name and email address remain, like sad remnants of what could have been a nice business relationship. I'm so sick of all this fintech s***. It's like nobody there knows how to properly use technology. Nothing works, it's all about automation, but it's not properly thought out and tested. And it's not only fintech, but everywhere. The world is tired, but people still want to grope money. Back to chopping wood, folks, smoke signals and the peace pipe. Cheers.

transferred money from wrong account

Absolute incompetence. Asked IBKR to transfer ISA type A. IBKR transferred ISA type B (which they had no authorization for). No verification, and no apology or even acknowledge of their mistake. Documentation shows their mistake clearly but still had to engage lawyer as they did not rectify it. Untrustworthy. Irresponsible.

The login and authentication process is…

The login and authentication process is inconsistent, with repeated lockouts and unclear requirements for response and challenge codes. This often prevents successful access and requires frequent customer support intervention, which is disruptive for financial platform. I've found # Trad-overn's login process to be fairly straightforward. The verification steps are usually clear, and I haven't had to deal with frequent lockouts repeated support requests just to access my account.

Can Never Get Service

Multiple times trying to get someone on the phone. Impossible. No call backs. Online chat is likely a bot and can't help. I'm sure they'll say how much they've invested in customer service. It's nowhere near enough. Awful. And, of course, a stock AI reply. They truly don't care.

0 customer service

0 customer service slowest app in the west use something else