Interactive Brokers

NicolasChile · 1 review · Experienced 2026-02-22 · Posted 2026-06-04

I paid them $500 dollars for them to…

I paid them $500 dollars for them to fund my account and it's been months and they still haven't reviewed parts of my application and there's no way to get my $500 back because the website doesn't let you communicate with them unless you application is approved.

Answers are quick and my issues were…

Answers are quick and my issues were resolved.

Brain dead tech-only customer service - unusable

[In reply to IBKR's response...if you read what I said, you'll see after much effort I submitted a web ticket only for your system to throw an error.] I started signing up for an account a little while ago, but paused while sorting other stuff. I just tried to complete that. It told me the account type was wrong, so I cancelled that app. Then I was stuck in a login loop where it just takes me back to the login page, saying "Your application was cancelled" - er, yeh, I know. Tried to submit an inquiry, tried the bot, tried the FAQs etc etc etc ad infinitum. Then tried to submit an inquiry. Was told that I already had an account, so I need to start the inquiry process again on a different path. Tried that, it insists on an account number which I don't have. So I try the other way again using a different email address. ....and it says "Thank-you for your inquiry" followed by "There was a problem, try again later". I get that for day to day use this should be hands off, with little need for customer service, but if they can't even be bothered to help when I'm trying to open an account after bombarding me with "Experience the Benefits of an IBKR Brokerage Account" emails for months (from no-reply addresses of course), I think I'll pass, thanks.

Not a legit or reputable broker

Absolute joke of a brokerage. The UX feels like it was designed in the 90s and things are constantly breaking. The deposit system is broken and I’ve been unable to add funds to my portfolio for weeks. The customer support is useless, which isn’t helped by the fact that the chat interface is very buggy. EDIT: I see that they have left an automated reply to this review. The url they have linked to shows an error message saying 'No URL was found for this address'. I am now completely unable to log into my account and my money is stranded, and I can't access customer support at all. I advise everyone to please go with a reputable brokerage if they can, and not IBKR. I understand they are regulated but they do not come across like a legitimate or trustworthy operation.

solved my problem

The RoosterNetherlands · 1 review · Experienced 2026-06-02 · Posted 2026-06-02

Horrible experience

When I wanted to withdraw my money it asked for a ''Security Code''. It wasn't a Google 2fa code and I also didn't get a text! I wanted to submit a ticket it kept saying ''Unable to submit a ticket''! When I tried Live Chat it said ''Error 403 - Access Denied''! Scandalous! If I ever get my money out of there I'll close my account immediately.

Ross BCanada · 1 review · Experienced 2026-06-02 · Posted 2026-06-02

Excellent for those who know what they are doing.

This is the best trading platform I have seen for those who know what they are doing. Absolute lowest fees and commissions, easily trade multi-leg option contracts, multi-faceted order types, trade in multiple currencies, access to international markets, ability to back test and paper trade, option strategy analyzers, risk analysis... I've recently retired from over 30 years in the investment management industry and this trading platform is far better than what we used at my former employer. All the negative reviews I've read here deal mainly with the steep learning curve required to use the extensive functions and appear to be from "newbies" unfamiliar with how electronic trading is supposed to work. This is a professional level trading platform, so if you aren't an experienced trader then stay with the high fee, restrictive, "hand-holding" platforms until you're ready for what this firm has to offer.

Great service

Excellent platform

I waited on the phone for over an hour for nothing

I waited on the phone for over an hour, only to speak with a support agent who didn’t seem to understand my issue and wasn’t listening. She wasn’t able to help with basic questions. In the end, she told me she would “contact support” for me because she saw that I had already opened a ticket, and she said she didn’t want to “cause a problem.” To be clear: I opened that ticket because I had been waiting on the phone for so long without any help. Instead of simply adjusting my account herself and then asking support to close the ticket, she chose to forward it, which made the entire call pointless. I genuinely hope a supervisor listens to the recording of my call. The experience was confusing, unhelpful, and a complete waste of time, one of the worst support interactions I have ever encountered.

Bluehead InvestorUnited States · 3 reviews · Experienced 2026-06-01 · Posted 2026-06-01

NON-EXISTENT Customer Service

Absolutely NON-EXISTENT customer service. There is no way to reach these people: not by chat, not by email, not by phone. Forget having control over your money once it goes here. How do they have any stars at all?

Luke ToveyUnited Kingdom · 15 reviews · Experienced 2026-06-01 · Posted 2026-06-01

This broker is digraceful.

This broker is digraceful. Your funds get stuck in 'unsettled' when the funds have been settled. I cant even close my account as I have so called un settled funds. The app is slow slow never loads continuously asks me to autheticate. Support is the worst I waited days for a nonsense reply and I am currently on hold for 1hr+ just trying to speak to support to close this account down because I cannot wait until the day I dot not have any more in this broker. Absolute joke, do not under any circustance use this broker.

Horrible user experience / Slow System

Horrible user experience. For 3 hours straight I am trying to complete a simple task such as liquidating all positions and transferring them back to my bank account. Each click generates a loading time of 2 minutes until something happens. I have been logged out by "system errors" 30 times now. I converted currencies to my local currency and they appear as the right currency in the system but they still do not show up as withdrawable. Customer support is not a thing you will find on IBKR. DO NOT USE THIS BROKER, I am switching to literally anything else. I don't care that the switch cost me a lot of money. ----------------------------- Edit 2.6.26 - Thanks for your reply, the Link you provided ends up in a: "No URL was found for this address" This sums up the whole process of ibkr.

Worst platform ever

Worst platform ever. Constantly loading, constantly maintenance. You enter order and wait for minutes for their stupid platform to submit. Their new software sucks, old software sucks, website sucks. Nothing works properly.

Horrible Support- They lie as well

I changed my phone number and I can't get in my account. I waited to talk support for 40 mins, and they said call us back after upload documents, and I was told If I push the 5, support will answer me in 2-3 mins, and still I have been waiting for another 40 mins and no one answering. imagine you are in a position and you need to talk with support for close trade or something. You would be liquidet all your account bcoz of their shitty support.

Very poor UX

Very poor UX. I can not connect and try to get some help, but to get help, I'm required to be connecter. 100% Absurd

Corporate Action Limitation

I received a Corporate action note on account re Carnival Corporation delisting from UK Stock market to Dow Jones US. Initially told they would deal with it. Now received an update stating that it will be too costly for them to proceed and to hold on until they have fathomed out what to do. Carnival Corporation are huge company. My friend who uses Hargreaves Landsdown brokers has same Carnival shares and his has been sorted smoothly at no cost to him and his first divi is in his account. So Interactive either sort yourselves out or im off. I think im with the wrong company here

After closing my F accounts I lost…

After closing my F accounts I lost access to my main account The authentication stopped working after that I Still have founds in my main account and need urgent access As I said I’m not receiving any verification emails , SMS messages or authentication tokens The IBKR mobile app ask for a verification token but nothing arrives in my email the authentication also does not appear in the app I cannot log in in at all Then I don’t know if my account F is closed no one confirm I think IBKR is the most important and best broker but suport is very difficult I look forward to hearing from you by email or +351 917807467 Ah I am Portuguese From Portugal Thank you for your assistance Kind regards José Manuel Mendonça

Trying to install and open an account…

Trying to install and open an account with these guys has been the biggest nightmare ever! I would give them zero stars if possible. The program to establish an account was misleading, and trying to transfer holdings from my Schwab account wasted hours of my time! I called them & waited over an hour, and finally had to hang up. Once I got a human on the phone (from India) the people were nice, the one decent point in their favor. Find another stock broker...

Take 7 to 8 days to get your money. Use Charles Schwab.

After you sell a stock. You have to wait three days before the money goes into your account. Then if you wanna transfer your money into your bank account. It takes another 3 to 4 days. In this time I lost thousands of dollars. Wanted to buy Del stock lost over $10,000 waiting for my money. Canceling all account. Never again. Use Charles Schwab they’re much better.

Poor customer service

Your customer service told me that she helped me to close the account but it is still alive?