Interactive Brokers

Software is best in class but the…

Software is best in class but the customer service is amazing

Horrendous Customer Support

- Update #3 - Still waiting on a reply to my messages over the last few weeks. They did reach out to my financial advisor who will be managing this account asking for documents that were uploaded previously. Truly unbelievable that they're holding this process up, not communicating, and not checking attachments already provided. - Update #2 - For the record, their reply to a bad review came (same day) before their customer service reply. That about sums it up. The customer service and account activation process is an absolute joke. I have written multiple requests for updates and get no reply. When they wait too long to reply, their system automatically moves messages to the archive bin. I sent documents they requested and it took multiple replies for them to actually read the message with the documents. They just kept saying to send them and provided the list even as I told them they were already sent in the first message of the thread. They're now implanting some terrible version of an AI chat bot that is completely worthless. When you click through to use it's recommendations it just routes you back to the original "contact us" page. If their post account setup service is anything like their initial onboarding then I would highly suggest finding an alternative platform.

Awesome!

Quick, simple, clear, concise feedback. Thanks team!

I lost access to my account after a new…

I lost access to my account after a new technical setting was introduced. I spent over two hours on a call trying to restore access, but I still can't get into my account. With # trad-overn # I've always been able to access my account easily and without issues. I haven't experienced any restriction that prevent me from logging in or managing my trade.

Excellent but steep learning curve

Rickey MartinUnited States · 1 review · Experienced 2026-05-22 · Posted 2026-05-22

I had money in account and was…

I had money in account and was wanting to get it out so they walked me through transfer directly to my bank after having to do a lot of repeat steps it said I wold have money one to 2 days. Next day they transferred 11 cents and 13 cents the next. They then withdraw the 23 cents. So I thought they were going to send money next. I waited 3 days money hadn't came I called interactive brokers back they said I had to go back in and approve transfer. So anther step they hadn't tod me about. So I did all the steps to approve it and it said transferring. Then it said I had to get with my financial advisor to approve it. So I called back and they said I had to call advisor or they would not send my money. I argued to no avail. So I called advisor got him to approve me getting my money out of account. So I called back because money still hadn't transferred. Finally got someone on the phone and said would be 4 days. I said yall transferred money to my account withdrew it but now 4 days to send my money. I will never do business with them!

Never able to sign into seminars

Never able to sign into seminars On goto. Whether I use sign in creds or seminar $ using chrome or android

No customer service

No customer service I have tried to transfer some assets and I get non sense replies asking for the third time in the row to do the same operation. It goes on for 2 months now. Edit: I have been sending tickets for a while now and it just comes back with some non-sense and running in circles.

IBKR is terrible broker for retailers…

IBKR is terrible broker for retailers and human customers services almost nonexistent and had to submit online request first, when you grt human, treating retail clients like line items rather than humans, and their unbundled, multi-tier market data subscription model feels like getting nickeled and dimed and so confusing. their customer services are unhelpful, other than keep repeating convoluted answer and that after only 2 day trades their platform won’t allow you to open new positions, eventhough you never violate PDT once. And after waiting 5 business day for the only 2 day trades to clear , I closed only one multi-legs trade same day, it fell into their PDT trap of counting each leg separately as day trade and one day trade of 4-legs condo trade get their system lock you for violating over 3 PDT ! their support team remains unhelpful and refuses to process your standard, one-time automated PDT Account Reset. And they don’t have debit card deposit, only ACH which take them a week to clear your fund for tradings. Unless you’re a professional traders with $30k or more to deposit, it’s not worth it,and they really don’t care about retails accounts. The only good thing i like was their smart routing of my trade order to get it filled quickly better than others brokers.

Ridiculous - will complain to FCA

Ridiculous. Transfer is taking over 12 weeks and they have no idea where one of the funds being transferred is. Customer service is terrible and they are not escalating issues to managers

The website is good but if you have a…

The website is good but if you have a problem. In this case was trying to transfer to new entity it is an absolute shambles. Took well over 1 month to move stocks from UK entity to US entity (cos we moved location) with many conflicting messages. And still trying to get the cash out!

MusicalNightZAustralia · 14 reviews · Experienced 2026-05-17 · Posted 2026-05-19

Not so good

the recent NY trading session there was the theft of $500,000 enabled by Google and the Apple company. I saw at the weekend that my G Apple ID had been removed from all devices. Then inside Apple passwords which I argued to Apple is not secure . Heartbreaking stuff. Illegal AVO killed my parents and clearly me and my brother now.

Poor onboarding process

Poor onboarding process, no support fallback options available.

Very useful support

The supporto was very useful and, most importante, correct about the waiting of 1 day for a visual update

Problem Login.

Problem Login. The person who spoke with me made a wonderful job.

Marc WilabyMalaysia · 11 reviews · Experienced 2026-05-19 · Posted 2026-05-19

I am not an actual Interactive Brokers…

I am not an actual Interactive Brokers client because I didn't fund my account and finalize the set up. I had questions and found it impossible to find an email address for them and couldn't figure out where in the client portal to pose my question. As I wandered around the portal looking for a message feature, their website went into a glitch asking me over and over and over again 5-6 times to accept all cookies. I took that as an ominous sign that my troubles were just beginning so I decided to go elsewhere.

Their app is both glitchy and ultra…

Their app is both glitchy and ultra sensitive. If any mistake is made with a trade cancellation within a minute of execution, customer service makes up a laundry list of rules designed to harm clients and the American public. DO NOT do business with them! They are corrupt just like our current administration and do not deserve to hold your hard earned money!

Awful.

Awful. Chart instruments are useless if you trade using price action standards. Customer service is non existent. If you have a problem or any kind of emergency, you are doomed. Your only hope is that your account is uneffected by the problem while you wait to talk to someone. Waiting time for a chat representative is on average beyond 1 hour. Sometimes they do not even connect to you. When they do, on average, they just read to you what's written on the web site. So frustrating. I have been tolerating theyr lack of customer services for years. Not enough is enough.

felipmesaUnited States · 1 review · Experienced 2026-05-08 · Posted 2026-05-18

Margin Account Nightmare

Took 2 weeks for application to clear for broker and margin account, I was denied and then other 2 weeks to get the money back. Worst broker account and margin out there.

System error on IBKR platform

I have an account with IBKR for more than 3 years now. I had it flag about PDT, and had it reset. Last week I had 3 day trades operations (very mindful about PDT), and now I am blocked. Their system sees operations that I honestly couldn't find that I have done. Still with an open ticket about it, but their first reply was that I should wait 5 week days because a "potential" PDT. Now, my account is blocked unless I downgrade it to a cash account... Starting from June, PDT is not anymore valid. I cannot understand them risking to lose me as a customer a this moment in time. My complaint is now on Ombudsman. If you trade, maybe you can see it : I had bought SPY CALL 745 and sold CALL 748 - same time and day, bought PUT 748 and sold PUT 745; they liquidated me for margin issues. Make your own opinion about it. By phone, no one understands what happened; by email the system found a margin issue. Their liquidation, triggered PDT... Terrible. If you are a broker and have a margin concern about your client, you should liquidate the short positions, the ones he doesn't have control, if he cannot afford it. In my case, they liquidated my 2 long positions and 1 short, leaving me with an open short position, and all of that 45 minutes before the closing bell!! It is a Casino not a broker - the bank always win. Even when wrong... I stand by my complaining - tickets T996047, T93116, T900725. Financial Ombudsman ticket PNX-6025629-G9J6. If you are reading this, try the link they posted for a resolution... what a joke!