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Jh Bach

Italy

2 Reviews
9 Reads
2 Useful

2 reviews

NinjaTrader

Bad customer service

I've been a customer for over a year. A few months ago, they changed the app's interface, removing several useful features. I asked for assistance restoring these features, but they didn't provide a satisfactory answer and ignored all my further requests for support. A terrible experience. I wouldn't recommend this team to anyone. If they don't provide support for even these simple things, I can't imagine what would happen in more complex situations.

2026-08-04
Roborock

No answer

I've asked where to find a replacement parts of one product since not available to find it on their website neither in Internet. No answer from support and no answer from sales departments. Absolutely unacceptable for a company that want to be considered one of the best in the world.

2024-02-29Helpful 2