Okay food, fine service, terrible ending
Food was honestly not that bad. I was getting 15 meals a week for about 5-6 weeks. There was a couple missed or incorrect meals, but they were usually very responsive and offered refunds if they made a mistake. Last week, however, my entire box was lost in transit. I received nothing, which was a big inconvenience to me. This also managed to coincide with me getting quite sick of their meals (not really their fault, it's just that after eating the same thing for that long you really get sick of it). I emailed them about it, and they responded after a few days letting me know it had been lost in transit. They were kind enough to offer a replacement box, however since I had cancelled my subscription already and was not enjoying eating the food anymore, I requested a refund instead. Unfortunately since that last email (five days ago now), they have completely stopped responding to me. I've sent two follow-up emails to no avail. Looks like they just don't want to refund me. So now I'm down ~$205. If you like not getting your money stolen, steer clear. I'll be contacting the ACCC.